Director of Operations

Director of Operations – E‑tivity Solutions

£70,000 Per Annum

We are looking for an experienced Director of Operations to lead and oversee the organisation’s national operations, ensuring the highest quality of service delivery and full compliance with all contracts. This role is to support the front‑line teams, push for continuous improvement and drive POhWER to grow. The Director of Operations will provide strategic leadership and share clear directions across the organisation to achieve our goals.

As a member of the executive team, you will support setting organisational strategy, lead operational improvement and provide credible operational leadership to the CEO, Board of Trustees and external stakeholders.

• Lead the operational performance of POhWER services nationwide, ensuring standards are consistent with our expectations, effective performance management and successful contract delivery aligned with our financial targets.
• Provide national leadership of all POhWER services with a solid performance against KPIs and ensure adherence to organisational governance frameworks, supporting their development and improvement.
• Embed a culture of reflective practice, continuous improvement and ongoing professional development.
• Lead to the resolution of complex complaints and act as a senior representative for POhWER at strategic meetings with partners, commissioners and donors.
• Build strong relationships with staff, volunteers, service users and key stakeholders.

• Significant leadership skills within a multi‑site service organisation.
• Proven ability to deliver high‑quality services that align with organisational values.
• Experience managing operational budgets.
• Strong experience overseeing national service standards, contract delivery and regulatory compliance.
• A leader who is driven by values, integrity and resilience, develops a culture of mutual respect and teamwork, and maintains calm focus on solutions under great pressure.

POhWER is committed to equality of opportunity and celebrating diversity and we take great care to ensure that our actions as an employer reflect our ethos. We particularly encourage applications from protected characteristic(s), who are currently under‑represented  an organisation committed to human rights and creating equitable fair environments we welcome people from all backgrounds regardless of race, gender, gender identity, religion, sexual orientation, responsibilities for dependents, age or physical/mental disability.

POhWER is a member of the Disability Confident Scheme, a signatory of the Mindful Employer Charter and we currently hold the Investors in People (IiP) Silver Award. We are also an accredited Living Wage Employer.

Safeguarding is a term used in the United Kingdom and Ireland to describe measures to protect the health, well-being and human rights of individuals, which allow people especially children, young people and vulnerable adults to live free from abuse, harm and neglect. POhWER believes everyone regardless of sex, age, gender identity, disability, sexual orientation, ethnic origin, religion or other diversities has a right to be protected from all forms of harm and abuse, including harassment, bullying and exploitation.

We are committed to providing a healthy and safe working environment for our staff and volunteers and committed to safeguarding anyone we engage with through our work and the services we provide. To achieve this, we have a robust safeguarding children and adults policy, procedures and guidance in place, designed to help protect everyone who comes into contact with POhWER and to provide staff and volunteers with the knowledge to support people when being subjected to any form of abuse.

To ensure our staff and volunteers uphold the highest standards in safeguarding practice, POhWER complies with the statutory legislative requirements and guidance that seek to protect children, young people and vulnerable adults. In order to meet this responsibility, we follow a rigorous selection process to discourage and screen out unsuitable applicants throughout our recruitment process.

Director

Full‑time

Management

Strategic Management Services