Customer and Trading Manager - Convenience

Customer and Trading Manager - Convenience

Join to apply for the Customer and Trading Manager - Convenience role at Sainsbury's

Our management teams don’t just run stores – they’re the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every day for our customers. Whether it’s product availability, safety standards or delivering seamless daily operations, they’re hands‑on changemakers who make work rewarding for colleagues and shopping a next‑level experience for customers.

• Working closely with a small team of managers to keep the store running like clockwork every day.
• Taking responsibility for day‑to‑day store operations, often being the only manager on site with full accountability.
• Ensuring customers are served efficiently and safely, completing all tasks with a strong customer focus.
• Managing people: coaching performance, conducting disciplinary reviews, scheduling, pay accuracy and capability development.
• Supporting other convenience stores when required in a close‑knit network.

• Previous line management experience in a fast‑paced, operational environment.
• Delivered brilliant customer service, coaching a team to do the same.
• Proven ability to meet or exceed KPIs – sales, availability, customer satisfaction or colleague engagement.
• Managed disciplinary and employee relations issues confidently.
• Operates effectively alone in the absence of senior management.

• Track record of delivering brilliant customer service and coaching colleagues.
• Experience leading a team in a fast‑paced, customer‑facing environment with motivation, performance and smooth operations.
• Operational leadership skills – taking responsibility for store operations when senior managers are absent.
• Demonstrated success in meeting or exceeding KPIs – sales, availability, customer satisfaction or colleague engagement.
• Experience managing employee relations issues, including performance and absence management.

• Salary will be competitive based on experience and store size, complexity and location.
• Annual bonus scheme linked to performance.
• Free food and hot drinks for all colleagues.
• Generous holiday entitlement, maternity and paternity leave.
• Pension match 4‑7.5% of contributions.
• Sainsbury’s share scheme – discounted investment rates.
• Wellbeing support – emotional support, counselling, legal and financial advice.
• Colleague networks for support and development.
• Cycle to Work scheme – new bike and equipment at tax and NI savings.
• Special offers on gym memberships, restaurants, holidays, retail vouchers and more.

We are dedicated to being a truly inclusive retailer where every colleague can achieve their full potential and every customer feels welcome. We offer enhanced discretionary leave for families and carers, support for carers, internal colleague networks to ensure true representation, and a range of development opportunities, including mentorship, training and career progression pathways. We celebrate diversity through initiatives and events that foster a culture of inclusion and respect.

Should you require any reasonable adjustments during the application or interview stages, please let us know and we will endeavour to support you.