Service Manager

Position: Housing Service Manager
We're looking for a Housing Service Manager to join a team in Birmingham on a permanent basis. This is a hybrid role, with a mix of home and office working, on a permanent contract.

Key Responsibilities of a Housing Service Manager:

As Housing Service Manager, you'll manage a team and make sure tenancies are managed properly and in line with policies and best practice.
Review tenancy cases regularly and step in to handle any complex issues.
Deal with tenancy breaches like ASB, property condition problems, or missed appointments - making sure the right balance is struck between enforcement and supporting vulnerable tenants.
Track team performance and make sure targets are being met.
As Housing Manager, you'll work closely with other teams to build a clear picture of how well tenancies are being managed.
Improve the way tenancy management is reported, making the most of technology and supporting your team to develop their skills.
What We'd Love To See From You:

Proven experience in housing management, neighbourhood services or a related field
Strong leadership skills with the ability to motivate and guide customer-facing teams
Experience managing complex ASB and tenancy management cases to resolution
Sound understanding of performance management and service improvement methodologies

Experience of liaising with stakeholders and councillors
Excellent communication, organisation and problem-solving skills
Resilience and a genuine passion for delivering great customer service
What's on Offer For This Housing Service Manager Role:

Salary: £54,500 - £59,500

Location:

Birmingham (Hybrid working)
Full time position
Managing 7 direct reports
If this Housing Service Manager role is of interest please apply or contact (url removed)