Sales Development Representative

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

TELUS

Health supports the total health and well-being of over 35 million lives worldwide with our clinical expertise, global presence and digital well-being platform offered through our Integrated Health Solutions. We empower healthier, happier, and more productive employees by combining our award-winning Employee Assistance Program with proactive wellness solutions in a digital ecosystem that helps them prevent and manage issues and concerns about family, health, life, money, and work.

We’re looking for a highly motivated and results-driven Sales Development Representative (SDR) to join our team.

In this critical role, you will be responsible for driving the initial stages of our sales funnel, qualifying leads quickly and efficiently, and ensuring a seamless transition from marketing-qualified leads (MQLs) to sales-qualified leads (SQLs). You will work closely with both marketing and sales teams to ensure that the follow-up process is timely, effective, and aligned with business goals.

What You’ll Do:

• Fast Lead Handover: Work closely with the marketing team to quickly qualify MQLs and ensure fast handover to the right team members for further engagement. Your role is critical in converting MQLs to SQLs within the first 24 hours, ensuring no opportunity is lost.

• Lead Qualification & Follow-up: Reach out to new leads as soon as they enter the funnel, whether from inbound interest, events, or marketing campaigns. Attend events and engage in follow-up to ensure timely feedback and initiate the next steps in the sales process.

• Generate Interest and Build Relationships: Understand prospects' needs and identify the best fit for our solutions, fostering relationships through phone calls, emails, and online demos.

• Research & Targeting: Research potential clients, identify key decision-makers, and develop personalised outreach strategies to capture interest.

• Database Management: Maintain an organised, up-to-date database of prospects, ensuring that all interactions are logged in the CRM and all information is accurate and actionable.

• Collaborate with Sales Teams: Collaborate with the sales team to ensure smooth handover of qualified leads and provide valuable insights about prospects and challenges. Support the team in building the pipeline and ensuring opportunities are followed up effectively.

• Provide Feedback to Marketing: Communicate any insights on the quality of leads, potential challenges, and opportunities to improve the lead generation process.

• Use Salesforce: Leverage Salesforce to track lead status, manage tasks, and ensure the smooth flow of prospects through the sales pipeline.

• Reporting & Performance Tracking: Regularly update senior leadership with performance metrics and sales pipeline status.

What You Bring:

• Sales Development
  
  Experience:
  
  Proven track record in sales development or a similar role, with a strong focus on lead qualification and fast handover from marketing to sales.

• Outbound & Inbound Expertise: Experience in handling high-volume outbound calls and emails, with a keen understanding of how to engage prospects quickly and effectively.

• CRM Proficiency: Strong experience with Salesforce (or similar CRM tools), ensuring that you can track and manage your leads and activities effectively.

• Communication
  
  Skills:
  
  Excellent verbal and written communication skills, with the ability to engage and build rapport with prospects quickly.

• Goal-Oriented: Motivated by targets and deadlines, with a proven ability to meet or exceed monthly and quarterly KPIs.

• Organised & Efficient: Strong organizational skills and attention to detail to manage multiple leads, ensure timely follow-up, and keep prospects moving through the sales funnel.

• Team
  
  Collaboration:
  
  Ability…