Client Development Manager

BD & Marketing, Birmingham, Manchester, Leeds or London

Main information

Term type:

Permanent

Team:

BD & Marketing

Location:

Birmingham, Manchester, Leeds or London

The role

This is an integral role within the client relationship team, which provides strategic and tactical direction around how we look after our clients across our firm.

Working in close collaboration with the Head of Client Relationships, Senior Client Listening Manager and Senior Client Relationship Exec, you will support the management and continued development of the firms Priority Clients. You will be responsible for onboarding, embedding and growing the firm’s client relationships and accounts, as well as maintaining and delivering client development best practices to be leveraged throughout our firm.

The Client Relationship Manager will provide support, ownership and deliver the teams objectives to manage client relationships and provide insight. Reporting to key stakeholders across the firm to maximise opportunities. You will also work closely across the Client Listening programme and Client Excellence Agenda to collate and share client feedback and support initiatives to improve and diversify relationships. You will also collaborate with Business Development and New Business teams in the firm to ensure that business development activities and growth priorities are supported by our client strategies and business plans and client plans are aligned.

You will also be involved in client-led initiatives, such as the IHL Alumni programme and inputting ideas for client-led internal comms, such as Showcase.

The Client Relationship Team is at the forefront of our firm's success, in embedding and growing client relationships that algin with our dynamic strategy. The team drives client innovation, develops, fosters and embeds strong client relationships and creates a circle of feedback and listening to enable us to cross-sell, learn and grow.

Building and developing strong client relationships is at the core of our clients & markets strategy. We take a proactive approach to understand our clients' goals and challenges. Our approach to client development seeks to offer support, insights and technology solutions that ensure our clients feel valued and supported throughout their journey with us.

Our team manages client listening initiatives, and we emphasise the importance of actively listening to our clients' feedback and insights. Their invaluable feedback ensures our clients influence our decision-making and development.

Our team plays a crucial role in understanding the client, identifying opportunities, mitigating risk and crafting impactful ideas and initiatives to develop the work we do with the client across the firm.

In summary, the Client Relationship Team is dedicated to driving innovation, nurturing client relationships, implementing tailored programs, listening to client feedback, and securing new business opportunities. Together, we aim to strengthen our market position and deliver exceptional value to our clients.

• Work with Client Partners and client teams to proactively support on client development opportunities. This will include scheduling client develpment calls and strategy meetings to review the account plans, take note of agreed actions and ensuring these are recorded on the client page.
• Produce, maintain and drive key relationship development tools including the account plan, quarterly relationship statement, team sheets, team relationship maps, welcome packs, management information reports and client pages.
• Work with the Senior Client Listening Manager to report on client listening and feedback activities for the key clients. Ensure these are fed into the account plans.
• Run independent client listening and build direct relationships with key clients in conjunction with the Client Partner.
• Proactively tracking client and industry news and trends. Commission client, competitor, and market research to support client plans.
• Be intellectually curious about our clients, the firm and the markets in which it operates, continually keeping up to date with developments and know how to keep our service offering…