Security Manager

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This Security Operations Manager is responsible for managing the day‑to‑day operational requirements of their site and providing subject matter expertise, support, and guidance to the customer sites within their remit. The role will build strong and effective relationships with the security team, workplace teams, one‑team service leads and will lead, inspire, and motivate their teams to service excellence and continuously look for innovative ways to improve operations.

• Position:
  Security Operations Manager
• Location:
  
  Birmingham
• Salary: £49,321.89 per annum
• Hours:
  
  45 hours per week
• Shifts:
  
  Monday to Friday (as per needs of the business)

• SIA Licence required.
• Must have proven management experience of at least 3 years, at a large multi‑skilled team of not less than 20 personnel.
• Ability to organise and motivate a team of Team Leaders and DSOMs to guarantee optimum performance of the wider security team.
• Excellent IT skills including Microsoft Word, Excel, PowerPoint, and Outlook.
• Gravitas and resilience to work through complex requirements.
• Leadership and ability to follow plans through to completion.
• Time management & organisational skills.
• Excellent verbal & written communication skills, including report writing.
• Experience of working in a demanding, high‑pressure environment.
• Reliable, responsible, self‑motivated, and able to work on own initiative.
• To have a smart appearance befitting the company.
• Flexibility, reliability & ability to work days, nights & weekends to suit the needs of the contract.

• The SOM for each hub across the portfolio will be assigned to an area of responsibility for which they need to take ownership. The four areas of responsibility are either performance & customer service, quality & assurance, people & training or systems & data.
• Liaise and maintain good customer service relationships with site staff, visitors, customers, and management team. To manage an effective working relationship with all, whilst representing the site and CIS‑Security Ltd.
• Maintain effective communication, both verbal and written, always ensuring the customer is aware of all operational developments.
• Carry out any tasks and report back as directed or instructed by the customer or CIS Management.
• Effectively manage On‑Site Security Operations ensuring that colleagues are working in line with Site Policies and Procedures at all times.
• Ensure the customer is fully briefed and updated regarding any security issues that arise.
• Assist in security investigations into any loss, damage or other incidents affecting property, visitors, or staff.
• Conduct fact‑find and disciplinary meetings – assisting with official investigations and taking meeting minutes.
• Be responsible for the deployment of the security team to ensure that a satisfactory security presence is maintained on site at all times as required by the customer representative(s).
• Ensure all security personnel adhere to their duties and policies and procedures of the site at all times and report any breach of these immediately to your line manager.
• Promote diversity and inclusion in the workplace and foster a culture of belonging and empowerment.
• Build a trusting and effective customer relationship and play an active part in the client’s one‑team approach.
• Liaise with the Security Operations Manager on a daily basis to ensure effective communication and deliver a high level of service.
• Be the go‑to contact for all daily operational security and health and safety related matters and promote a security culture within their security hub.
• Ensure effective links are established and maintained with local police, CTSA, CPA and other security professionals in the immediate area.
• Ensure compliance with SLAs.
• Proactively monitor and maintain staff discipline, standards, and conduct. Having full managerial responsibility for the entire security team, including annual leave, sickness, lateness, etc.
• Undertake incident management responsibilities as defined by the customer and CIS, being a point of contact out of hours in order to assist with emergencies/incidents.
• Play a…