Tenancy Sustainment Coach

Location: Birmingham & Surrounding Areas

To provide tenancy sustainment assistance to individuals and families at risk of eviction or homelessness, promoting independence and ensuring long-term housing stability through tailored, strengths-based coaching and access to appropriate services. This role is primarily based around
Birmingham & surrounding areas
, but you’ll also need to travel to properties outside these areas.

• Manage a caseload of tenants (circa 60 – based upon need) to maximise their tenancy sustainment opportunities.
• Deliver person-centred coaching plans and coaching sessions via (at least) monthly property visits.
• Assist tenants with understanding their rights, tenancy obligations, and financial responsibilities.
• Liaise with landlords, housing providers, DWP, and other agencies to resolve tenancy-related issues.
• Advocate on behalf of clients in rent arrears, antisocial behaviour, or benefit disputes.
• Enable access to employment, training, and mental health or substance misuse services.
• Maintain accurate and timely records of assistance and coaching provided, outcomes, and risk assessments.
• Participate in case conferences, safeguarding referrals, and multi‑agency panels.
• Contribute to service monitoring, evaluations, and continuous improvement effort.
• Ensure that tenants maintain their commitment responsibilities through their personal UC journal.
• Experience supporting individuals with complex needs in a housing, welfare, or social support setting.
• Knowledge of the UK welfare system, particularly Universal Credit and housing‑related benefits.
• Strong communication and interpersonal skills.
• Ability to work independently and manage competing priorities in a dynamic environment.
• Competence with IT systems, record‑keeping, and case management tools.
• Understanding of safeguarding policies and confidentiality standards.
• NVQ Level 3 in Health & Social Care, Housing, or equivalent.
• Training in motivational interviewing, coaching, or trauma‑informed practice.
• Experience working with statutory services (DWP, local authority housing, Probation, etc).
• Knowledge of tenancy law and housing legislation in the UK.

• Full UK driving licence and access to a vehicle.
• Enhanced DBS check.
• Flexibility to work occasional evenings/weekends as required.
• 24 hour EAP Scheme
• Company pension
• Referral programme
• Life insurance
• Sick pay
• Lone worker safety device designed to protect individuals working alone