Hearing Care Assistant

Hearing Care Assistant - Bishop Auckland and Hartlepool

As a Hearing Care Assistant at Scrivens Opticians & Hearing Care, you’ll play a key role in delivering outstanding customer service and supporting our Audiologists in providing high-quality hearing care. You’ll be the friendly face our customers rely on - from initial consultation to aftercare. This is a rewarding and varied role, ideal for someone who is compassionate, organised and passionate about making a difference in people’s lives.

• Assist with hearing screening and pre-consultation procedures
• Support Audiologists during hearing tests and fittings
• Provide advice on hearing aid care, maintenance and use
• Deliver ongoing customer support including follow‑up appointments and adjustments
• Maintain accurate customer records and handle administrative tasks
• Contribute to the smooth running of the hearing care service in‑branch and medical centres
• Stay informed about hearing care products and developments

We are looking for someone with a friendly, patient‑focused approach and excellent communication skills. Strong organisational and problem‑solving abilities are essential. The ideal candidate should be willing to learn and undergo training; previous experience is a bonus but not essential. Confidence in using technology and handling equipment is important. A flexible, supportive team player who contributes positively to the workplace is valued.

A full clean driving licence is essential as this is a mobile role.

• Full training and development, including the potential to progress to a Hearing Aid Audiologist
• A supportive, family‑run working environment
• Flexible working patterns
• Competitive salary and benefits
• Opportunities to work across both hearing and optical services
• 28 days annual leave including bank holidays (pro‑rata)
• Generous staff discount scheme