Customer Service Advisors

Job Introduction

Are you a customer focused individual who would enjoy working as part of a team in a front line service? We are looking for someone like you to join our team! If we are a good fit for you, you will have the opportunity to advise residents across a range of our services, such as benefits, council tax, parking and waste.

• Providing customers with prompt, effective and courteous front‑line services via telephone, email and in person;
• Promoting and supporting East Herts online services while offering assisted self‑service for customers who cannot use online applications without support;
• Using technology such as CRM, case‑management systems, the internet, intranet and social media to access information in order to respond to customer queries.

• NVQ Level 2 in Customer Service or equivalent experience;
• Ability to multi‑task while remaining calm and professional in a pressurised, fast‑paced customer‑service environment;
• Experience dealing with difficult customers and handling sensitive information;
• Competency in using IT systems, including Microsoft Office;
• Strong communication and interpersonal skills.

• A stimulating and supportive work environment;
• Flexible working arrangements, including flexi‑time;
• 26–29 days annual leave rising to 34 days with 5 years local government service;
• Employee well‑being programme.

Please note that working up to two days per week in the Hertford and/or Bishop’s Stortford office is essential. Part‑time working will be considered, and optional part‑time home‑working is available following training and a performance review.

For an informal discussion about the role and to find out more about East Herts Council’s ambition please contact Alex Cook, Customer Services Manager, on 01992 531412.

Closing date: 25 January 2026
Interviews will be held on: TBC

We are proud to be an equal opportunities employer, valuing diversity and maintaining a firm commitment to providing equal employment opportunities for all employees and applicants. We believe that creating inclusive environments leads to stronger collaboration and better outcomes in our work.

Attached documents:
Customer Services Advisor JD PS Jan 26.docx.