Business Services Officer

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We are recruiting for the role of Administrator
- Business Services in our team covering the Blackburn area .

We trust and empower colleagues to work in a hybrid way, providing the resources, equipment, and support, so that individually and collectively, we can be the voice of children and young people when the family court makes critical decisions about their futures.

Whilst this role is part of a team based from our office in Blackburn, your proximity to the office doesn’t always have to be a critical consideration.

We are a diverse, inclusive organisation that is a safe space for colleagues with shared aspects of identity and lived experience, which helps ensure we provide a service which promotes the diversity and uniqueness of children and families from all backgrounds. We especially welcome applications from people from diverse backgrounds as we strive to ensure our workforce reflects the diversity of the children and families we work with.

We provide extensive wellbeing support for colleagues, as well as excellent benefits, all of which we hope encourages you to join us.

As a Business Services Officer you will contribute to the effective and efficient management and progression of cases, providing administrative support to the Local Family Court Advisers and Service Managers. Should you join us your tasks will include:

• monitoring case progression
• receiving referrals from the Court or Cafcass Intake Team
• creating / updating / closing cases within our case management system
• sending letters and information packs to service users
• identifying any missing information and following up as required
• receiving and dealing with telephone enquiries
• meeting and greeting visitors, including service users
• general admin support

• a relevant qualification in business administration (e.g. NVQ2), a willingness to work towards a qualification and/or significant experience in a similar role
• confident and capable of using MS Office applications to a basic / intermediate level
• clear, confident communicator via email, phone and in person
• someone who thrives working in a team
• able to prioritise work in a fast-moving environment with strict deadlines

If and when you are ready to apply, our application process is straightforward and quick to complete. You don’t need to complete your application in a single visit, you can start it and come back and amend your responses / update your CV, just make sure you come back before the closing date to submit.

Below we have given you an indication of a timetable we are hoping to work towards, although dates are subject to change.

• Closing date: 4 January 2026
• Final interview: 9 January 2026

We understand that starting a new role is a big decision, and you may require further information before applying. You can find out more about the role in the Job Description and there is a wealth of information about Cafcass on our Cafcass Careers page.

If you wish to speak with a member of the team for more specific information you can either contact Michelle Berridge at Mich from our HR Resourcing team if your query is HR related or to do with the recruitment process, or contact Lea-Anne Fletcher at Lea- if your questions relate more to the role, providing your contact information and best times / methods to get hold of you.

We would like you to apply and as part of your application you can ask questions, and this may allow us to contact you and provide you with the required information that will help you decide if you still wish to be considered.

Finally, in anticipation of your application being successful, you might want to read about the offer and pre-employment checks process. As part of your application you can highlight any concerns or questions about the pre-employment checks and we encourage all applicants to do so, safe in the knowledge such information will not be shared with individuals involved in the selection process.

We look forward to hearing from you.

Successful applicants will be subject to a range of pre‑engagement checks, including a Disclosure and Barring Service (DBS) check. In accordance with the DBS code of practice and our own policy, if an individual has a declared criminal offence an individual assessment will be completed. Further information on what the assessment covers can be found by viewing the Cafcass DBS policy.

We are committed to providing equal opportunities, and we welcome applications from women, men, LGBTQ+, disabled people and people from diverse backgrounds.