Customer Service Administrator

An established repair and reinstatement business is seeking an individual who shares its passion and ambition. This is an exciting opportunity to join at a pivotal moment and contribute to future success.

An opportunity has arisen for a Customer Service Administrator to join the team, acting as a key point of contact for clients and customers. Strong communication skills are essential, along with a commitment to providing a professional and empathetic service.

This dynamic position includes a variety of responsibilities, such as:

• Maintaining professional communication with customers, insurers, and colleagues nationwide
• Efficiently reviewing and updating data on both internal systems and client portals
• Skilfully scheduling, managing, and reviewing appointments in a timely manner
• Safely handling sensitive data related to customer claims
• Providing regular updates on the progress and timescales of claims/contracts
• Effectively addressing and resolving queries and complaints
• Updating the customer service database and generating reports for management

• A dedicated customer service administrator with a proven track record in similar roles
• Exceptional written and verbal communication skills
• A team player who thrives in a collaborative environment
• Strong attention to detail, ensuring accuracy in all tasks
• A proactive learner with the confidence to succeed

• Competitive salary: £27,000
• Comprehensive onboarding and induction programme
• Ongoing personal and professional development opportunities
• Free parking
• Supportive and friendly working environment

This is an excellent opportunity for someone looking to join a forward-thinking organisation and play a key role in its growth plans. If you possess outstanding communication skills and are committed to delivering exceptional customer service, this role could be the perfect fit.