Customer Service Advisor

Overview

Customer Service Advisor at Chubb Fire & Security – full time, permanent – based in Blackburn (BB1 2PR
).

Salary: up to £23,809 per annum with ongoing opportunities for progression through performance reviews.

• 25 days holiday, plus bank holidays
• Free onsite parking
• Cycle to Work scheme
• Employee referral scheme (£1,000)
• Company pension scheme
• Life assurance (4 × basic salary)
• Employee scholarship scheme
• A central benefits platform offering a wide range of discounts
• Childcare vouchers
• Health & wellbeing resources
• Bravo awards – recognising outstanding contributions from all employees

• Respond to all inbound calls professionally and effectively, meeting agreed response times (KPIs).
• Accurately record information, ensuring it is processed correctly.
• Take ownership of the customer in all aspects, including recording any customer requests.
• Be proactive in identifying incidents that may adversely affect the centre’s service delivery and comply with escalation procedures.

37.5 hours per week | Monday to Friday | 9:00 am – 5:00 pm.

• Natural communicator with the ability to build rapport with customers and colleagues.
• Solution focused – striving to understand and resolve potential issues on each call.
• Solid IT literacy – comfortable with multiple systems, in‑house portals, and Microsoft platforms.
• Consistently remains calm under pressure – some calls may be urgent.
• Open‑minded and willing to learn in a fast‑paced and ever‑changing environment.
• Works under direct supervision to provide satisfactory and quality customer service.
• Obtains customers’ names, addresses, billing information, product numbers, and specifications of items to be purchased.
• Answers basic customer enquiries on product availability, maintenance, and the status of orders.
• Resolves basic customer service or billing complaints.
• Keeps records of customer interactions and transactions, recording details of inquiries, complaints, or comments, and actions taken.

Chubb Fire & Security has been protecting people and assets worldwide for over 200 years. We provide essential systems, equipment, and services, from digital CCTV surveillance and intruder alarms to fire detection and suppression systems. Our customers range from local independent businesses to FTSE 100 companies.

• Seniority level:
  Entry level
• Employment type:
  
  Full‑time
• Job function:
  Other
• Industries:
  Security and investigations