Customer Service Apprentice

Title

Customer Service Apprentice

Front of House Team Leader

BAE Systems, Warton & Samlesbury

This role has been designed to provide a high quality service to our customers by greeting, welcoming and directing them appropriately. The Customer Liaison Representative serves as the first point of contact for our clients as they arrive, offering a welcoming and safe atmosphere and ensuring smooth visitor flow and booking management.

42 hours per week. Monday – Thursday 07:00 – 17:30, Friday 07:00 – 13:00. Shift patterns are subject to availability and will be decided upon business needs.

£17,220.96

NOTE:

This is an apprenticeship position.

• Meet and greet customers
• User registration
• Manage the Booking System
• Source availability of rooms/desks for customers/groups
• Book desks/rooms for customers/groups
• Respond to the Link shared email inbox
• Manage no‑show information on a daily basis
• Assist Link users with Kiosk booking system (how to book)
• Support PEEPS – provision of evac chairs when requested
• Query response
• Monitoring of office consumables
• Maintain updated signage around facilities using templates
• Floor walk, keeping the facility tidy, including filling/emptying of dishwashers (where installed)
• Daily morning and afternoon checks of all printers, rooms, desks
• Report maintenance issues (2000)
• Assist with set up of AV equipment
• Troubleshoot technical problems
• Report IT issues to DXC
• Report security issues to Control room
• Report AV issues to Visavvvi
• Fire marshal duties
• First aid
• Support continuous improvement activities
• Daily handover to security (end-of-day process)
• Issue temporary daily security passes
• Familiarise new visitors with building layout
• Escalate booking conflicts to BAES nominated point of contact and reallocate resources as instructed
• Control security access from reception desk where appropriate
• Escort visitors from the main gate when requested
• Reconfigure furniture and movable walls according to booking requirements
• Organise post‑collection and sign for delivery parcels
• Support security department to conduct audits and resolve conflicts
• Act as first point of contact for all calls and correspondence relating to desk and room bookings
• Support hospitality bookings for the building (deliveries and collection)
• Help/advise redistribution of food across neighbouring outlets based on building occupancy
• Top up tea and coffee provisions and maintain clean, tidy coffee machines

• Demonstrated ability to contribute as a member of a team to achieve positive outcomes and provide quality service to customers
• Demonstrated organisational and time‑management skills, including the ability to manage competing priorities, monitor and coordinate a range of prescribed processes, meet tight deadlines and deliver accurate outcomes
• Knowledge of Workplace Health and Safety (WH&S) practices and policies
• Proven ability to provide a high level of customer service
• Acceptable level of interpersonal and communication skills, with the ability to liaise with customers and staff at all levels in both written and spoken English
• Previous knowledge of Skype is desirable, but not essential
• Previous knowledge of Microsoft systems (Word, Excel, etc.) desired but not essential
• Computer proficiency
• Ability to work independently when required
• At least 2 years of a training background or customer‑service role is desirable
• Previous knowledge of desk‑booking systems is also desirable but not essential

• Smart, presentable, professional appearance; work uniform always clean and pressed
• Hygienic to the highest standards
• Well organised with the ability to prioritise workloads
• Ability to multitask and work in a fast‑paced environment
• Personable and approachable
• Must have a flexible approach
• Must be able to gain SC clearance
• Good communication skills in both verbal and written formats

We offer a range of flexible lifestyle benefits, including a virtual GP, financial wellbeing assistance, a salary finance scheme, the Choices platform for extra holidays and insurance options, MiDeals discounts on retail and gym memberships, a cycle‑to‑work scheme, enhanced…