Customer Services Specialist Fylde Council Posted Fylde Expires

Contract Details

Contract Type
:
Temporary (March 2027)

Hours
: 37 hours per week

Salary
:
Scale 4 SCP 7-11 £ 26,403 - £28,142 per annum

Closing Date
: 4th January 2026 m

We have a fantastic opportunity available in the Customer Services Team at Fylde Council. This role involves working in a small team in a busy, fast‑paced environment assisting the council’s customers across a number of contact channels and covers a wide variety of council services. If you have a proven track record of delivering excellent customer service across a range of contact channels in a busy, challenging environment, this is the role for you.

• Work in a busy, challenging, call centre environment.
• Work on the Customer Services counter to assist face‑to‑face customers with a number of enquiries in relation to a wide range of council services.
• Fully resolve customers’ enquiries relating to all council services, by taking ownership, making decisions and taking the appropriate action.
• Use a range of IT systems to process information received by customers in relation to Council Services.
• Identify and resolve reoccurring customer service issues, recognise trends and suggest solutions for service improvement.

• Computer literate with the ability to understand, interpret and update a large range of IT systems in relation to customers’ enquiries.
• Has the ability to adapt behaviour in response to customers’ needs.
• Has the ability to deal with potentially contentious issues, appropriately react to pressurising situations and deal with potential conflict; both over the phone and face‑to‑face.
• Will make unprompted extra efforts to satisfy customer needs and de‑escalate potential complaints by working as an excellent team player.
• Has the ability to respond to ongoing service changes within the organisation and adapt accordingly, whilst maintaining a high level of customer service.

• Up to 29 days annual leave, plus bank holidays.
• Based at the Town Hall along St Annes Promenade. Enjoy beautiful summer walks and lunch by the beach.
• Great work‑life balance with flexible working arrangements.
• Healthy workplace initiatives including discounted gym membership.
• Attractive pension scheme.

This post requires access to PSN (Public Services Network) services or networks and the successful post holder will be required to undertake a Basic Disclosure check of unspent convictions through Disclosure & Barring Service (DBS). This post is also subject to satisfactory references, medical clearance, evidence of any essential qualifications and proof of legal working in accordance with the Asylum and Immigration Act 1996.

For more information about the role, please contact:

Rachael True, Customer Services Manager