Site OT Engineer Technical Delivery

About Ekco

🚀 Founded in 2016, Ekco has quickly become one of Europe’s fastest-growing cloud solution providers and your trusted security-first Managed Service Provider. IT leaders choose Ekco to drive operational efficiency, scale smarter and stay ahead of risk – powered by local expertise, delivered at European scale.

We specialise in helping organisations advance their cloud maturity guiding transformation, strengthening security, and maximising the value of their technology investments.

☁️ In simple terms: we help organisations modernise with confidence securing their systems, optimising their cloud, and keeping them resilient in a rapidly changing world.

🌍 Today, we’re a thriving team of 1,000+ talented and supportive colleagues across the UK, Ireland, Benelux, South Africa, and Malaysia—and we’re continuing to grow.

At Ekco, how we work matters as much as what we deliver. Our people live by four core values that shape everything we do:

• On It:
  We take ownership, follow through, and get things done.
• All In :
  We collaborate, support each other, and commit fully to shared goals.
• Connected:
  We build trusted relationships with colleagues, clients, and partners.
• Hungry to Grow:
  We stay curious, keep learning, and push ourselves to the next level.

🏠If these values resonate with you, you’ll feel right at home here.

The OT Support Engineer is responsible for maintaining and managing operational technology (OT) systems, supporting virtual machine infrastructure, and managing user access while ensuring the security and integrity of critical OT environments. The role includes onboarding/offboarding accounts, facilitating remote access, ensuring backup and recovery, and supporting various OT cybersecurity initiatives. The candidate will work within a high‑regulation context to ensure compliance with industry standards and site‑specific SOPs, contributing to the secure and efficient operation of the OT environment.

The role will provide support across two primary sites;
Blackpool and Leeds.

As part of the role, work will include high risk remediation planning and execution, secure segmentation, support for firewall lockdown rules, development of low‑level designs and threat monitoring, review and development of BCP plans for OT systems, and support for a culture of training and awareness in OTCS.

• Maintain and manage Virtual Machines on TS managed hardware.
• Onboard and offboard user accounts and groups via IAM processes.
• Facilitate remote access to the OT environment for deployment and support teams.
• Manage user and group access to OT resources.
• Ensure backup and recovery of critical OT systems in accordance with vendor‑supported processes.
• Identify and protect GxP data in compliance with regulatory standards.
• Submit IT service requests related to network, server, and firewall infrastructure.
• Ensure adherence to Global ISRM and OTCS standards.
• Support OTCS initiatives including IAM, Dirsync, Tanium, Nozomi, USB Hardening, Application Whitelisting, and Micro‑segmentation.
• Approve and implement site SOPs for OT system management and maintenance.
• Maintain comprehensive site documentation aligned with regulatory requirements.
• Collaborate with Quality Department to ensure projects and infrastructure meet site QA standards through CSV and other methodologies.
• Participate in high‑risk remediation planning and execution to address OT security and reliability gaps.
• Implement secure segmentation across OT networks to minimize lateral movement and enhance containment.
• Support the development and enforcement of firewall lockdown rules to protect OT assets.
• Contribute to the development of low‑level designs (LLD) for OT systems and establish ongoing threat monitoring capabilities.
• Review and develop Business Continuity Plans (BCP) for OT systems to ensure rapid recovery and continuity of operations.
• Promote and support a culture of training and awareness within OTCS, including regular training programs and security awareness initiatives.

• Proven experience in OT/IT support, especially in regulated environments.
• Understanding of virtual machine management and related…