First Responder

Vitaline First Responder – Blackpool Council

Location:

The Phoenix Centre, Blackpool, FY1 6RN
(Hybrid role)

Hours:

Variable shifts between 07:00 – 22:20, covering 7 days

Checks:
Full driving licence & Enhanced DBS essential

Are you a calm, caring person who can think on your feet and stay composed in a crisis? This could be a great fit.

Blackpool Council’s Vitaline service is the town’s Community Alarm Centre. We support people to live independently at home, using a mix of advanced technology and in-person visits via our Mobile Warden service.

The role

As a Vitaline First Responder, you will:

* Provide a monitoring and emergency response service to vulnerable customers

* Respond to alerts and calls, either in person or via communication equipment

* Help people keep or regain their independence and remain safely in their own homes

* Deliver an out-of-hours service to other Council departments

* Work as part of a fast-moving, innovative and customer-focused team

This is a varied role where no two days are the same and you’ll be making a real difference to people’s lives every shift.

What we’re looking for

* A motivated, flexible and resilient “people person”

* Experience working with vulnerable people (paid or voluntary) is an advantage

* Able to adapt to change and remain calm under pressure

* Strong customer service skills and a compassionate approach

* Good IT and keyboard skills

* Able to work variable shifts across days, evenings and weekends

* Full driving licence and access to your own transport

* Able to pass an Enhanced DBS check

If you’re passionate about helping people live safely and independently and you’re looking for a role where your work genuinely matters, we’d love to hear from you