Customer Service Desk Technician

Salary: Scale 4 £ 26,709.00 - £28,695.00

Customer Service Desk Technician

Job Description

To provide first-line technical support and exceptional customer service to all college staff and learners, ensuring prompt resolution of routine IT issues and effective escalation of complex problems. This role serves as the primary point of contact and communication for digital services, delivering responsive support that enables effective teaching, learning, and administrative operations across all campus locations.

Staff employed at Coleg y Cymoedd will have responsibility for the safeguarding and for the promoting the welfare of learner.

Undertake such other duties as may be reasonably required by the College, either at your principal place of work or other College premises, commensurate with the grade and responsibilities of the role.

It is recognised that duties and responsibilities of all posts may change from time to time and job descriptions may be amended in consultation with the post holder to reflect those changes which are commensurate with the role.

In line with the College’s Recruitment Policy, we will use the Person Specification to shortlist candidates. You should evidence how you have met all the Essential Criteria and, where applicable the Desirable Criteria outlined in the Person Specification. You should supply written evidence on how you fulfil each of the Essential Criteria (and if met, Desirable). You should outline in your ‘Further Information’ section evidence of how you meet the criteria in the same order in which they appear on the Person Specification.

Please note, Coleg y Cymoedd reserves the right to close this vacancy early should sufficient application be received.

If you have any questions about the role or for an informal conversation, please contact

All applications should be returned by Midday on the date of closing. Any applications received after this time may not be considered.