Retail Sales Associate - Gift Shop & Guest Service

Treasure Island Resort & Casino
Welch, MN 55089, USA

Pay Rate: $16.00 an hour with $2.00 an hour additional shift differential on swing and grave shift

SUMMARY: Sell retail items, including alcohol and tobacco, to guests. Responsible for a high level of guest service as described in your departments guest service standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assist guests with questions and purchases, while using proper cash-handling, credit card, Passport Club Points and Island Comps procedures
• Account for the overall accuracy of sales paperwork, including deposits, variances, and inventory system errors
• Order, receive, organize and manage merchandise and complete inventories
• Rotate stock to ensure product quality and freshness
• Communicate with warehouse staff and vendors regarding shipments
• Complete sales according to tobacco and alcohol policies
• Open and/or close retail store as applicable following department security and key standards

KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES

Knowledge and Certification

Required:

Preferred:

• High School Diploma/GED or equivalent experience

Skills

Required:

• Accurate and detail-oriented
• Highly organized and ability to adapt quickly to changing priorities
• Excellent verbal and interpersonal communication skills

Abilities

Required:

• Ability to work fast and efficiently
• Ability to follow established dress code policies and practice good personal hygiene
• Ability to interact with guests, coworkers and management in a professional and courteous manner
• Ability to serve both internal and external customers
• Ability to speak in a clear, concise and pleasant voice
• Ability to complete multiple tasks in a professional manner
• Ability to enthusiastically and professionally sell / upsell gift shop items and property amenities.

REQUIRED TRAINING

• Treasure Island guest service training
• TIPS training and certification
• Any position-related training as determined by department manager

PHYSICAL DEMANDS

• Must be able to walk and / or stand and for periods of up to 8 hours
• Must have a good sense of balance, and be able to bend and kneel
• Must be able to reach and twist occasionally
• Must be able to push, pull and grasp objects routinely
• Must have the ability to independently lift up to 25 pounds routinely
• Must be able to perform repetitive hand and wrist motions
• Must have good eye hand coordination

WORKING ENVIRONMENT

• Work is performed primarily in the retail and smoke shops including flashing lights, frequent loud noises and cigarette smoke
• Must be able to work in cramped, tight quarters
• Must be willing to work a flexible schedule including all shifts, weekends and holidays
• Occasionally overtime may be required
• Occasionally must deal with angry or hostile individuals
• High volume direct public contact

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.