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Customer Service Manager
Job in
Fenny Stratford, Bletchley, Buckinghamshire, TF9, England, UK
Listed on 2025-12-22
Listing for:
CSC Recruitment Ltd
Full Time
position Listed on 2025-12-22
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support
Job Description & How to Apply Below
Customer Service Manager
📍 Milton Keynes
🏗️ Property Developer
🕐 Monday to Friday
£39,000–£42,000
Are you an experienced customer service professional passionate about delivering excellent service? We’re looking for a dedicated Customer Service Manager to join our team in Milton Keynes and lead our customer service and aftercare function. You’ll play a vital role in ensuring our homeowners have a smooth and positive experience from handover through to post-completion support.
Key Responsibilities
* Oversee the full customer service and aftercare process across developments
* Lead, coach, and develop a high-performing customer service team
* Be the main escalation point for customer enquiries and complaints
* Coordinate defect logging, tracking, and resolution with site teams and contractors
* Monitor customer satisfaction and drive continuous improvement
* Ensure compliance with warranty and quality standards
* Produce performance reports for senior management
About You
* Proven experience in a customer service leadership role, ideally within property, construction or a related sector
* Strong leadership and team management skills
* Excellent communicator with strong problem-solving ability
* Organised with the ability to manage multiple priorities
* Customer-centric mindset with a professional approach
* Familiarity with CRM systems and Microsoft Office
Working Pattern
* Monday to Friday, Full-time
Benefits
* Supportive team environment
* Opportunities for professional growth
* Standard company benefits package
Additional Information / Benefits
Package
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