Care Navigator

We are looking for a Care Navigator to join our reception team with a working pattern of 20 hours over four days Monday to Thursday AM shift (8am to 1pm) or PM shift (1:30pm to 6:30pm) with flexibility to cover shifts, including the opposite shift as needed for sickness or annual leave. This is a fantastic opportunity for you to work at a high performance GP surgery.

Westfield Road Surgery is a friendly place to work. We train and support our staff and help them develop their full potential.

The primary focus of the role is to receive, assist, and direct patients (care navigation) in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Receive and make telephone calls as required and take messages, ensuring accuracy of detail and prompt appropriate delivery.

Process and complete medical and admin triage forms.

Action repeat prescription requests.

Ensure that all new patients are registered onto the computer system promptly and accurately, including Temporary Residents.

Westfield Road Surgery is a 5 Doctor Practice caring for 8750 patients. We are located in Bletchley Milton Keynes. We have 4 Practice Nurses and 2 Health Care Assistants. We have an experienced management team to lead us.

We are one of the 4 GP practices which form the Southwest Primary Care Network.

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Job responsibilities:

Administration

To have a thorough knowledge of all practice procedures.

• To work in accordance of written protocols.

Reception

Receiving patients consulting with members of practice team

• Handing completed repeat prescriptions to patient and checking names and address.
• Be able to cover all reception position as necessary

Appointments

Process medical and admin triage forms which are requested on a daily basis.

• Deal with home visits requests

Computer

Registrations of new patients computer data entry and medical records.

• Process patients change of address computer data and medical records (have knowledge of practice area).
• Process repeat prescription request in accordance with practice guidelines.

• Previous experience working as a Care Navigator is desirable and have a knowledge of using System One
• The successful candidate will be a pleasant, personable, team player and flexible to cover sickness and annual leave.