Customer Service Manager - State Farm Agent Team Member

Benefits

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Profit sharing

Office Manager Position

State Farm Insurance Agent located in Cooper City, FL is seeking an outgoing, career‑oriented professional to join their team. As a State Farm team member for FRANK WALKER - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including auto, home and life insurance.

Responsibilities

• Oversee the customer service team and daily operations.
• Develop and implement customer service policies and procedures.
• Handle escalated customer complaints and issues.
• Train and mentor customer service representatives.
• Establish customer relationships and follow up with customers, as needed.
• Use a customer‑focused, needs‑based review process to educate customers about insurance options.
• Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.

Agent Team Member Benefits

• Simple IRA
• Salary plus commission/bonus
• Paid time off (vacation and personal/sick days)
• Growth potential/Opportunity for advancement within my agency

Requirements

• 2‑20 Property and Casualty License
  * required*
• Life and Health License preferred (must be able to obtain)
• 5+ years of experience in customer service with 2+ years in a managerial role.
• Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) required
• Excellent communication skills - written, verbal and listening
• Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams
• Leadership and organizational skills.
• Communication and problem‑solving abilities.