Membership Development Associate

• PTO
• 401(k) with matching
• health insurance
• dental insurance
• life insurance
• vision insurance

Boca Regional Chamber is dedicated to promoting and sustaining economic prosperity in Boca Raton and South Palm Beach County. The organization serves as a leading advocate for businesses and the broader community, helping create a supportive environment for growth and collaboration. With a pro-business focus, the Chamber works closely with local organizations and leaders to strengthen the regional economy. Its vision is to be recognized globally as Boca Raton’s foremost business and community champion and the region’s leading pro-business catalyst.

The Membership Development Associate is responsible for managing all aspects of membership sales and relations with a primary focus on driving revenue growth. This includes securing new member sales, upgrading current member commitments, and generating sponsorship revenue. Equally important is the Membership Development Associate's role in enhancing member relations to ensure long-term engagement and retention.

The Membership Development Associate’s primary focus (80%) is on increasing new member sales. This involves actively engaging with area business prospects through outbound prospecting efforts, building relationships, and understanding their unique needs. By employing active listening and strategic problem-solving, the Membership Development Associate connects each prospect’s goals with Boca Regional Chamber programs, resources, and initiatives that align with their objectives, delivering value-driven solutions.

• Implements the Boca Chamber's standardized recruiting processes to drive new member revenue.
• Actively identifies prospective member companies across the region, evaluates their business needs and motivations, and establishes connections to Boca Chamber programs and resources that align with their objectives.
• Serve as a liaison between prospective members and Boca Regional Chamber leadership, staff, and volunteers to achieve desired business outcomes and drive new member revenue goals.
• Maintain a daily average of thirty-two telephone call attempts as part of recruiting activities.
• Consistently fulfill all four components of the Membership Development Associate's personal performance management process, meeting weekly and monthly minimums for recruiting activities.
• Meet and surpass assigned performance goals and objectives consistently.
• Maintain a comprehensive understanding of Boca Chamber member benefits and their relevance to businesses.
• Consistently update the Boca Chamber’s member management system with all contact and development activities involving prospective members
• Perform additional duties as assigned by Boca Chamber management to support organizational goals and objectives.

• Implement the Boca Regional Chamber's member relations processes to maintain positive relationships with assigned members, ensuring their renewal each year, particularly those recruited by the incumbent.
• Actively engage in the onboarding process for newly recruited members.
• Promptly address delinquent accounts.
• Engage with assigned members to propose services and programs aimed at enhancing their satisfaction levels.
• Proactively upsell current members to foster deeper engagement and increase revenue.
• Serve as the liaison between members and Boca Chamber leadership, staff, and volunteers to ensure desired business outcomes and maintain positive relations.
• Maintain a daily average of eight telephone call attempts as part of member relations activities.
• Monitor member retention and devise strategies to mitigate member attrition issues.
• Regularly update the Boca Regional…