Medications Lead Care Coordinator

Join to apply for the Medications Lead Care Coordinator role at Care Outlook Community
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Care Outlook is a leading, CQC‑regulated home care provider serving London and the South East since 2005. We pride ourselves on delivering high‑quality, person‑centred services in a friendly and supportive environment.

We're looking for a highly organised and proactive professional to join our Monaveen team in a blended Care Coordinator & Medication Lead role. You'll ensure our extra‑care scheme runs smoothly, that our care staff are fully supported, and that medication administration always meets regulatory and internal standards.

• Roster, template, and monitor care calls using our electronic care management system.
• Manage and develop the care team through regular supervision, appraisals, and training.
• Create, review, and update care and risk plans in line with service‑user needs and CQC best practice.
• Work with recruitment to maintain safe staffing levels and arrange emergency cover when needed.
• Handle complaints, compliments, and quality‑assurance tasks alongside the Branch Manager.
• Participate in the on‑call rota to support service users and staff outside core hours.
• Audit and review medication administration records to ensure full compliance with CQC regulations and company policy.
• Use our electronic medication management (ECM) system to monitor administration and log discrepancies.
• Deliver training and guidance to staff on medication policies, safe handling, and documentation.
• Liaise with GPs, pharmacies, and local authorities to resolve queries and prepare for inspections.
• Report non‑compliance, help design corrective action plans, and maintain detailed audit records.

• Competitive salary of £24,000‑£26,000
• Company‑issued mobile phone
• 20 days’ holiday entitlement plus bank holidays
• Refer a Friend bonus scheme
• Comprehensive training programme (Care Certificate, ECM, medication management) and ongoing professional development
• Immediate interviews and training

If you have the skills and experience listed above and are interested in working for an organisation that can really make a difference to people’s lives, then this could be your next role!