Guest Relation Supervisor

We are seeking a Guest Relation Supervisor to lead and guide the Guest Relation Officer and Customer Service teams in ensuring that every guest at EIGER Adventure Land enjoys a pleasant, seamless, and memorable experience.

Supervise the Guest Relation Officer and Customer Service teams in delivering guest services.

Ensure smooth Guest Relation operations, including assisting guests who require help, information, or complaint handling.

Ensure the team provides friendly and professional service to all guests.

Identify potential risks to guests and staff, and take preventive actions.

Prepare daily/weekly reports on team performance, issue escalations, and improvement recommendations.

Minimum D3/S1 preferably in Hospitality, Tourism, Management, or a related field.

Minimum 3 years of experience in Guest Relations, Customer Service, or hospitality, including team leadership experience.

Strong understanding of guest service standards, complaint management, and Guest Experience Score.

Detail-oriented, proactive, problem-solving oriented, and growth-minded.

Willing to work shifts, weekends, and handle emergency situations or guests requiring special attention.

EIGER Adventure Land is an ecotourism resort blending natural beauty with engaging activities and thrilling adventures.

Built to international standards, it offers immersive, sustainable experiences that celebrate harmony between generations and nature.

At EIGER Adventure Land, we believe people are the heartbeat of our mission: “To inspire generations through meaningful experiences in nature.” As part of our vision “To be a blessing company in sustainable ecotourism development”, we are building a team that grows together while caring for nature.

How many years' experience do you have as a Guest Relations Supervisor?