CCTV Technical Support Specialist

CCTV Technical Support Specialist based in Indonesia

Bergen Security Pte Ltd & Inqui Solutions

Note:

Only English-written resumes that indicate your current city/state of residence will be considered.

We are an established Singapore-based provider of advanced surveillance systems, operating since 2008. We seek an experienced technical professional to deliver expert support, troubleshooting, and guidance on CCTV installations and video management platforms.

• Be the go-to expert for customers, helping them configure and optimize CCTV hardware, VMS software, and surveillance setups.
• Leverage your knowledge of leading VMS platforms like Genetec, AXIS, Milestone, and Hikvision to provide first-line and second-line technical support.
• Solve technical challenges—from diagnosing hardware failures to networking issues—with confidence and precision.
• Play a vital role in enhancing our support resources by creating knowledge base articles, FAQs, and manuals.

• Global Impact
  :
  Contribute to projects that improve security worldwide by leveraging the latest surveillance technologies and best practices.
• Growth Opportunities
  :
  Expand your expertise in cutting-edge CCTV systems.
• Supportive Environment
  :
  Be part of a company that values your insights, encourages innovation, and fosters professional growth.

• Strong knowledge of VMS platforms (e.g., AXIS, Milestone, Genetec).
• Expertise in IP/network cameras, DVR/NVR setups, and security protocols.
• Excellent troubleshooting and problem-solving skills.
• A customer-first mindset and a desire to deliver exceptional support.

• Prior experience in security systems (e.g., AXIS, Genetec, Milestone, Avigilion, Lenel, Gallagher, Hikvision) is preferred.
• At least a Diploma/Engineering Degree in Electrical/Electronics/Telecommunications or a related field.
• Strong proficiency in both written and spoken English is an advantage.
• Proficiency in operating surveillance equipment, including cameras, NVRs, and VMS software.
• Knowledge of video analytics and data mining techniques.
• Strong computer skills, including proficiency in Microsoft Office Suite.
• Demonstrated discipline in Electrical, Electronic, and IT practices.
• Excellent customer service skills, with the ability to manage client expectations and deliver superior service.
• Strong attention to detail and observational skills.
• Ability to work independently and as part of a team (this is a remote role).
• Excellent problem-solving and decision-making skills.
• Effective communication skills, both written and verbal.