Department Manager - MAX Fashions AEON Mall Sentul

Department Manager - MAX Fashions AEON Mall Sentul City

Department Manager, AEON Mall Sentul City

The job holder will be responsible for maximizing department sales, leading to the achievement of store targets.

Achieve department sales targets and KPIs through effective team leadership and customer service excellence.

Monitor daily, weekly, and monthly sales performance, take corrective actions to improve results.

Analyze sales trends and customer preferences to maximize department profitability.

Lead, motivate, and coach the sales team to deliver outstanding service and meet performance standards.

Schedule and manage staff shift according to store traffic and operational needs.

Conduct regular team briefings and performance evaluations.

Ensure the department’s visual presentation aligns with brand standards and seasonal guidelines.

Coordinate with the Visual Merchandiser to maintain attractive product displays and cleanliness.

Monitor stock levels and ensure proper replenishment.

Maintain a high level of customer satisfaction by ensuring professional and friendly service.

Handle customer complaints or feedback effectively and provide quick solutions.

Monitor stock movement, conduct regular stock takes, and report discrepancies.

Minimize stock losses through effective control and monitoring.

Prepare daily/weekly/monthly reports on sales, staff performance.

Ensure all operational SOP's, policies, and compliance requirements are followed.

Support store-level audits and operational reviews.

Act as a bridge between store management and department staff. Collaborate with other departments to ensure smooth store operations.

Min. Educational Background:
Diploma Degree,

Minimum 3-5 years experience in retail fashion industry, with at least 2 years in a supervisory role.

Experience managing sales team, stock management, and visual merchandising

Retail & Consumer Products 101-1,000 employees