Operations Manager

Hi there! We are South and our client is looking for a Operations Manager!

Note To Applicants

• Eligibility:
  This position is open to candidates residing in Latin America.
• Application Language:
  Please submit your CV in English. Applications submitted in other languages will not be considered.
• Professional Presentation:
  We encourage you to showcase your professional experience by including a Loom video in the application form. While this is optional, candidates who provide a video presentation will be given priority.
• Interview Policy:
  The use of artificial intelligence (AI) tools during interviews are strictly prohibited.
• Note:
  
  As part of the final stages of the selection process, contractors may be asked to provide professional references for a reference check. If you're selected, you may also be asked to update their Linked In profile.

About

The Role

We are looking for an experienced Operations Manager to oversee US production, inventory, fulfilment and logistics for a consumer products company.

You will own the day-to-day relationship with our third-party logistics (3PL) and co-manufacturing partners, ensuring products are manufactured accurately, inventory is reliable and orders reach customers on time across DTC, wholesale, Amazon and retail channels.

This role requires a hands-on operator who identifies risks early, holds partners accountable and drives issues through to resolution. You will work closely with the Operations Director, providing accurate reporting and practical recommendations to support operational decisions.

Key Responsibilities 3PL and Co-Manufacturing Management

• Manage daily relationships with external warehouse and manufacturing partners, aligning priorities, deadlines and service commitments.
• Monitor production, dispatches, aged orders, inventory and sales performance against agreed forecasts.
• Investigate missed commitments, coordinate recovery actions and verify completion.
• Escalate capacity constraints, stockout risks and operational issues with clear recommendations.

Production and Quality

• Translate approved production plans into daily and weekly schedules with the co-manufacturer.
• Track production by SKU, monitor material availability with the Supply Chain Manager and address shortfalls.
• Maintain accurate production jobs, purchase orders and receipts in Cin
  7.
• Ensure manufacturing, filling, packaging and channel requirements follow established guidelines.
• Investigate quality complaints, gather supporting evidence and follow through on corrective actions.

Fulfilment and Logistics

• Coordinate fulfilment across DTC, wholesale, Faire, Amazon and retail channels.
• Ensure compliance with retailer routing guides, purchase order requirements, BOL, ASN and EDI documentation.
• Resolve delayed, partial, replacement and unscanned orders, keeping system records aligned with physical dispatches.
• Confirm shipment readiness, carrier handover and delivery, addressing freight exceptions and communicating revised timelines.

Inventory and Systems

• Maintain accurate inventory records across Cin7, the 3PL warehouse management system, Shopify and Faire.
• Coordinate stock counts, recounts and month-end reconciliations, investigating and resolving discrepancies.
• Reconcile Amazon inventory and prepare replenishment requirements based on forecasts, available stock and inbound shipments.

Financial Controls and Continuous Improvement

• Validate 3PL, co-manufacturing and domestic freight charges against approved rates and services.
• Document operational errors, replacement costs and inventory losses; recommend disputes and follow up on credits.
• Provide Finance with complete dispatch documentation for accurate B2B invoicing and resolve order, shipment and invoice discrepancies.
• Improve workflows, document procedures and reduce…