Garage Door Technician

• Location 106 E 42nd St.,Boise, , 83714,United States
• Base Pay $20.00 - $30.00 / Hour
• Other Compensation Incentive Plan
• Job Category Service Technician, Overhead Door, Install
• Relocation Expense Covered No
• Employee Type FT Non-Exempt
• Required Degree High school
• Travel 70%
• Manage Others No

• Name Location Manager
• Phone

The Service Technician diagnoses, services, repairs, adjusts, and maintains residential and commercial overhead door systems, operators, and related components. This single job description applies to Service Technician Levels I–IV. Assigned level reflects demonstrated technical proficiency, troubleshooting capability, independence, job complexity, and leadership—not whether an employee serves residential or commercial customers. Technicians may work in either or both markets as trained and assigned.

Troubleshoot mechanical, electrical, and operational problems; identify root causes, recommend appropriate repairs or replacements, and verify safe, reliable operation before leaving a job.

Review assigned work orders, customer requirements, site conditions, and applicable commercial job or access documentation; coordinate with dispatch, site contacts, and the Service Operations team.

Accurately record labor hours, parts, service notes, findings, photos, and job completion information in Service Titan or other designated systems; promptly report needed corrections or discrepancies.

Communicate professionally with homeowners, facility contacts, contractors, and other customers; explain findings, available options, work performed, and any follow-up needs.

Use tools, ladders, lifts, vehicles, and personal protective equipment safely; follow lockout/tagout, fall protection, electrical safety, manufacturer instructions, and company safety procedures as applicable.

Maintain assigned tools, vehicle, inventory, and a clean work area; protect customer property and report incidents, hazards, and damage promptly.

Coordinate parts needs, return visits, warranty issues, and service escalation; support emergency or after-hours service when scheduled and authorized.

Perform other related service duties as assigned, consistent with qualifications and training.

Level

Expected Scope, Independence & Proficiency

I — Entry / Developing

Works under close guidance; learns safety procedures, equipment, parts identification, inspections, preventive maintenance, and basic adjustments. Assists with repairs and accurately documents work. Escalates unfamiliar or high-risk tasks.

Independently handles routine service calls and common repairs on equipment for which trained. Diagnoses typical mechanical and operator issues, communicates repair options, manages parts and records, and knows when to elevate complex work.

III — Advanced

Independently diagnoses and resolves complex service issues, including varied door/operator configurations. Performs advanced repairs within authorization, prioritizes efficiency and quality, handles challenging customer/site situations, and mentors junior technicians.

IV — Expert / Lead Technical Resource

Serves as a technical resource for the most complex or high-impact problems. Leads difficult diagnostics, supports escalations, coaches others, recommends process improvements, and helps verify workmanship and safe practices; does not automatically have direct-report authority.

Working knowledge of door mechanics, operators, safety devices, and troubleshooting appropriate to the assigned level; commercial systems and electrical work require applicable training/authorization.

Customer service, reliability, time management, documentation accuracy, teamwork, and sound judgment.

Valid driver’s license and driving eligibility under company policy when…