Italian-speaking Customer Support Agent - Lisbon, Portugal w

Position: Italian-speaking Customer Support Agent - Lisbon, Portugal w / Relocation
Overview   Lisbon is calling!  We are looking for a  Customer Support Agent  with native proficiency in  Italian  and at least  B2 level in English  to join our team in Lisbon. As a member of our support team, you will play a crucial role in providing excellent customer service, troubleshooting issues, and ensuring customer satisfaction.
Responsibilities   Respond to customers’ inquiries via phone, email, or chat
Troubleshoot and resolve general and technical issues (e.g., video uploads, account issues, bug troubleshooting)
Document all actions taken and escalate complex issues as needed
Maintain high customer service standards with empathy and attention to detail
Qualifications    Language Requirements:  C2 proficiency in  Italian  and  B2 level in English

Experience:

Senior or Junior level (Experience in customer support is a plus)

Soft Skills:

Strong communication skills, proactive attitude, team player, time management, and empathy
Technical

Skills:

Basic proficiency in  Google products  (Gmail, Chrome, Google Drive) and troubleshooting abilities
Location  On-site in  Lisbon, Portugal
If you are passionate about customer service and ready to contribute to an international company, we would love to hear from you!
Apply Now  to join our team and start your new career in Lisbon.

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