Job Description & How to Apply Below
Prepare documentation dock receipts bills of lading export declarations.
File SEDs (Shippers Export Declarations)
Track and trace cargo as necessary to insure proper movement and delivery.
Provide accounting department with proper and correct billing information.
Communicate with clients regarding disposition of Freight (i.e. tracking & tracing routing & dispatching and rate quotations).
Communicate with vendors / suppliers regarding shipment dispatch routing pricing and rates.
Communicate & correspond with other Company branches and agents for client satisfaction and ensure excellent service execution.
Seek the most profitable mode of shipment yet meet clients requirement for the movement of freight.
Other duties as assigned.
PHYSICAL REQUIREMENTS
Position may require extended periods of sitting computer use standing and walking. Some light lifting may be required in some instances
OTHER SKILLS / ABILITIES
Knowledge of the Import / Export industry preferred.
Interpersonal skills necessary to communicate (verbally and intuitively) effectively with both clients and internal personnel.
The ability to work in a fast-paced environment.
Must be career-oriented hard-working quick learner and have excellent recall for past events / situations / numbers.
Strong knowledge of personal computers
Education and Experience
Able to be proactive in providing quality client service and to handle pressure and responsibility in a fast pace environment in a timely and affective manner.
Good client service skill and ability to handle dual tasks.
EDUCATION AND EXPERIENCE
High School Diploma or GED required.
Two to three years related experience
At least one year industry experience preferred.
CERTIFICATIONS AND LICENSES
Professional certification may be required in some areas.
Key Skills
Customer Service
Client Expectations
Client Requirements
Client Support
Action Plans
Issue Resolution
Account Management
Client Relationships
Service Delivery
Client Service
Client Satisfaction
Client Management
Procedures
Service Level Agreements
New Clients
Employment Type
Full-Time
Department /
Functional Area
Client Services
Vacancy
1
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