Administrator, Office Administrator​/ Coordinator, Administrative​/Clerical

Administrator – Hill Care

Location: Lever Edge Nursing Home, Lever Edge Lane

To be responsible for the smooth running of the administration of the Care Home.

SKILLS, KNOWLEDGE AND QUALIFICATIONS

• Able to demonstrate strong skills in Excel, Word, Outlook and to be able to learn other applications.
• Experience of working to deadlines, working alone and as part of a team.
• Experience in handling data, numbers, and reporting in detail.
• Good numerical and word processing skills
• Evidence of good written and oral skills for communication and understanding.
• Effective interpersonal skills and working with others.
• Adaptability.
• Planning and Organisation
• Positive and flexible attitude.
• The desire to make a difference.
• The ability to plan and prioritise workload.
• Professional presentation of self within the work place.
• Understanding of and commitment to equality of opportunity.
• Professional telephone manner
• An appreciation of need for confidentiality
• Satisfactory DBS check
• Team Player

• NVQ or QCF qualification in business administration or similar.
• Experience with HR administration, payroll and book keeping.
• Experience of administration work in a health care setting.
• Knowledge of the main issues facing older people.
• Knowledge of Care Home funding.

• Maintain accurate and complete financial records of the Care Home in line with Company policies and procedures, using computer and manual systems.
• Prepare and issue regular Management Information Reports within the prescribed timescales assisting with producing reports and statistics.
• Ensure all banking is completed promptly. Process all receipts from Social Services/PCT’s.
• Support the centralised sales, purchase ledger, finance, and payroll input systems.
• Use our internal system to raise purchase orders and ensure that our orders from suppliers are received and correct.
• Manage and maintain petty cash records accurately.
• Ensure payroll information is collated accurately and send it to the payroll department for processing.
• Maintain internal Time and Attendance software reflecting relevant changes promptly, including sickness/absence, change of personal details.
• Maintain complete files for Service Users (financial) and Employee (personnel) in line with the Company’s policies and procedures.
• Undertake checks on PIN numbers, Visa expiry dates and DBS checks on the required renewal dates.
• Manage each resident’s personal allowance.
• Provide administrative support to the Home Manager e.g. typing, filing, dealing with correspondence etc.
• Take minutes from staff meetings, resident meetings, and any other meeting reasonably requested of you by management, ensuring the minutes are an accurate reflection of the meeting, are organised in a sensible order, and are filed in the appropriate folder.
• Operate office equipment such as photocopier and computer as required.
• Maintain stationery supplies.
• Order and maintain records of employee’s uniforms.
• Answer the telephone promptly and deal with enquiries in a helpful, courteous, and welcoming manner, being aware of the need to always maintain confidentiality regarding employees and residents.
• Ensure that the Home's filing system is maintained accurately and promptly.
• Keep on top of the home’s archiving, ensuring records are regularly removed from folders, collated, labelled, and stored neatly according to the home’s archiving system.
• Keep a tidy and organised office, making sure that paperwork is easily found, files are well maintained, paperwork is well presented, and the desk is tidy.

• Be the first point of contact for residents and visitors, offering a friendly, welcoming, and professional support.
• Show Visitors round the Care Home, in the absence of the Home Manager.
• Prepare and display information leaflets and posters, send out brochures etc, as and when required.

• Attend mandatory training days/courses, on or off site, as and when required.
• Complete all E learning courses that are allocated in a timely manner.
• Maintain professional knowledge and competence.

• Report immediately to the Home Manager, or Person in Charge, any illness of an infectious nature or accident…