Customer Care Administrator

Location: Farnworth
Career Makers Recruitment is currently looking for a Customer Care Team Member on behalf of our client based in Bolton, BL4 area.
Responsibilities:
 
* Handle inbound calls and emails promptly and professionally; log all interactions and outcomes.
 
* Resolve day-to-day customer queries, issues and service changes, escalating only when needed.
 
* Create, update and maintain customer records, service agreements and job details in our systems with high accuracy.
 
* Coordinate bookings and changes with Operations and Transport; keep customers informed of ETAs and any delays.
 
* Set up and manage sub-contracted services as requested, ensuring details are captured correctly and systems reflect live status.
 
* Monitor the accuracy of data related to customer services, logistics and subcontractors; fix errors and flag patterns.
 
* Liaise with customers, suppliers and internal teams to ensure clear, consistent communication and great service standards.
 
* Follow agreed processes and contribute suggestions to improve how we work.
 
* Provide clear feedback and customer insights to the Sales team to support retention and growth.
 
* Represent the company positively at all times, living our values in every interaction.
 
* Be the helpful, reliable voice our customers count on.
 
* Work cooperatively within the team; step in to support colleagues during busy periods.
 
* Maintain a calm, solutions-focused approach and close the loop with customers.
 
* Show respect to colleagues and clients; protect customer data and confidentiality.
 
* Take ownership for data quality.

Skills:

* Excellent communication skills, both spoken and written.
 
* Adept at IT software used in Customer Service functions.
 
* The ability to process customer requests swiftly, maintaining accuracy.
 
* Be a problem-solver who can handle customer queries and knows when to escalate issues
 
* Knowledge of customer service principles.
 
* Good communication skills and strong telephone manner.
 
* Good attention to detail.

Schedule:

Open 08:00am to 17:00pm (Monday to Friday)
Your shift pattern will be identified during the recruitment process
Payrate:
Negotiable depending on experience