NOC Tier 2 Engineer

Join Our Team as a NOC Tier 2 Engineer

Location:

Bolton, England

Intercity Technology seeks a dedicated and customer‑focused NOC Tier 2 Engineer to support managed services customers via remote support and issue diagnosis. You will use Intercity’s system management tools and processes, provide a customer‑sensitive, responsive service, and adopt a systematic, analytical approach to handling faults and service requests. The role operates on a 24x7x365 rota shift pattern.

• Remotely support and identify issues affecting customer systems and services, then perform 2nd line diagnosis with a view to resolution.
• Work without continuous supervision and provide professional support services to Intercity customers.
• Self‑educate and attain industry‑standard IT accreditations.
• Use the internet and other sources of information to stay up to date with technical issues affecting the ICT sector.
• Liaise with clients to analyse, review, identify, and develop relationships that meet or exceed customer needs.
• Contribute to the highest levels of customer satisfaction.
• Make recommendations on improvements to Intercity services and service quality.

Due to changing customer demands, duties and responsibilities may vary from time to time, and Intercity reserves the right to amend this job description accordingly.

• At least one year’s background in running IT services or a degree in an element of IT.
• Required to study for and pass agreed vendor accreditation and other recognised technical certifications.
• Must be a British citizen.
• NPPV3 (Non‑Police Personnel Vetting Version
  3) clearance is desirable.

• Experience in running IT services or recent graduate in an IT‑related field.
• Familiarity with the primary functions of networking equipment such as routers, switches, firewalls and wide‑area communications.
• Awareness of vendor products such as Check Point, Juniper, Cisco, Extreme, Aruba, and Exinda.
• Previous customer service experience is desirable.

• Excellent interpersonal, written, and verbal communication skills.
• Ability to work under pressure, multitask, and respond to deadlines.

• 33 days holiday (inclusive of bank holidays), with entitlement increasing by one day for each full calendar year employed, up to a maximum of five days.
• Annual pay reviews.
• Holiday buy‑scheme.
• All‑company bonus scheme.
• Death in service cover.
• Employee assistance programme.
• Company pension.
• Active social calendar.
• Strong focus on developing our people.

We are committed to equal opportunities and fairness. Successful candidates will be subject to pre‑employment checks to ensure compliance with ISO
27001 and Cyber Essentials Plus certifications.

• Not Applicable

• Full‑time

• Information Technology

• Technology, Information and Media