ERP Transformation Programme Manager

About The Role

As our D365 ERP Transformation Programme Manager, you’ll lead AO’s retail logistics transformation. migrating from legacy WMS and logistics systems to Microsoft Dynamics 365 ERP and strategic platforms. You’ll own the end-to-end roadmap, aligning business priorities with technical execution to deliver operational scalability and measurable benefits. Success means orchestrating internal teams and vendor partners, managing dependencies, and delivering against scope, timeline, and budget.

You’ll define and maintain the ERP migration roadmap, chair governance forums, and ensure RAID visibility for proactive risk management. Driving clean, traceable requirements will be key, aligning internal stakeholders and vendors on deliverables and acceptance criteria. You’ll manage vendor KPIs and internal capacity planning, maintain clear RACI structures, and oversee Statements of Work to keep milestones on track.

Data integrity and reporting frameworks will be a priority, ensuring operational visibility and compliance. You’ll design service transition plans and structured hypercare post go-live, embedding ITSM processes for continuity. Financial control sits at the heart of this role. You’ll manage programme budgets, validate vendor estimates, and forecast resource needs. Finally, you’ll break the programme into manageable work streams, monitor interdependencies, and run structured engagement ceremonies to maintain accountability and momentum.

You’re an experienced ERP transformation leader with a proven track record in programme governance, vendor management, and financial control. You thrive in complex delivery environments, balancing Agile and Waterfall approaches, and you’re confident engaging stakeholders at all levels. Your skills include orchestrating large-scale migrations, managing dependencies, and driving benefit realisation through structured change management.

• ERP transformation leadership across complex programmes
• Vendor governance and KPI management
• Financial control and resource planning
• Stakeholder engagement and communication
• Hybrid delivery experience (Agile / Waterfall)

• MSP, PMP / PRINCE2, ITIL, AgilePM
• Microsoft D365 Finance & SCM
• Azure Administrator

When it comes to appliances and electricals, we’ve got the lot. Washing machines? Yep. TVs? Check. Laptops? Absolutely. Everything except doorbells (just kidding, we’ve got those too).

We’re known for helping our customers brilliantly - and it’s no different for AOers. We care about more than what’s on your CV, because together we can do extraordinary things.

Our benefits are designed to cover the moments that matter to AOers. From health and wellness to giving back - you’ll be rewarded inside and outside of work.

• Holidays; 25 days, plus bank holidays (increasing to 27 days after 2 years with us!)
• Pension;
  Contribute 5% of your annual salary and we'll do the same, giving you a little extra support for the future.
• Be a VIP at the AO Arena; we have loads of opportunities to win free tickets and pre-sale access!
• Health & wellbeing; discounted gym membership, an onsite spa and our Help @ Hand scheme giving you access to virtual GP’s, Mental Health support and much more.
• Discounts; exclusive discounts across our product range.
• Family leave;
  Enhanced Maternity, Paternity and Adoption leave.
• Making a difference; 2 fully paid days a year to donate your time to any charity of your choice.
• On site perks; start your day with free on site parking, grabbing a complimentary breakfast and a coffee at our subsidised Starbucks!

To see all our benefits and perks, visit our AO Benefits page.