IT Helpdesk Technician

Your future, as a IT Helpdesk Technician at mydentist

You’ll be joining our IT Team within our office called Support Centre, which is in Greater Manchester (M26 1GG
).

• The role is permanent and full time
• Hybrid working arrangements
• Supportive and experienced team
• You will benefit from free onsite parking and Kearsley train station is just a short walk away
• With an onsite mini market shop and casual seating space inside and outside (for the sunnier days)

Your future, with us

Working at mydentist means you’ll be part of the UK’s leading dental network. Here, you’ll be trusted to do your best work, balancing your career around your life. We’re ambitious, focusing on the big picture and transforming how we deliver dentistry. Supported by a talented and driven team everyone is free to be themselves, where respect is a given and we’re always there for one another.

• Competitive salary
• Holidays rising to 27 days per year with service (plus bank holidays)
• Annual Support Centre bonus scheme
• Health and wellbeing benefits; including a virtual GP service and Employee Assistance Programme helpline which includes free counselling sessions
• Access to fantastic discounts at cinemas, major retail brands, restaurants and coffee chains - simple and easy to access making it possible to save hundreds of pounds a year
• Recognition schemes including Support Centre Heroes and service awards

Your future, your role

• Ensure that all calls are logged accurately and promptly in line with call logging procedures.
• Identifying and resolving hardware / software related problems for example SMS, imail, password resets and basic IT equipment.
• Provide 1st line fixes
• Escalate issues as required in line with the escalation process.
• Work collaboratively with other areas of the IT department and champion ‘right first time’ service to maintain a 95% SLA on all IT issues.
• Educate / reinforce IDH IT policies and procedures to end users.
• Ability to work in a fast paced, high pressure environment, answering approximately 60 calls per day.
• Build and configure IT hardware e.g. laptops, desktops and mobile devices.

• Experience of IT Helpdesk Environment
• Experience of Windows Vista, 7 and 8
• Experience of Microsoft Office products; word, excel, and outlook
• Strong Communication and Customer Service skills
• Understanding of ITIL principles

Enjoy being part of a team that’s passionate about supporting our practices and ultimately heling the nation smile.

Your future starts here

Build a fulfilling career with us, where you'll find the opportunity to develop your skills and shape your work life with the support of a caring and inclusive team who support one another.

Click to apply now!