Customer Service Administrator

• UK market leading technical debt collections & enforcement group
• No. 1 in Road User Charging:
  Highways England, Transport for London
• 5 centres of excellence:
  London, Stoke, Bolton, Darlington, Market Harborough
• 150+ Local Authority clients
• People and technology centric business
• Advanced unique business operating software platform

• Ensure that incoming post is opened and categorised in a timely manner and responses are in line with company guidelines and procedures
• Assist in the case management of vulnerable customers
• Handle welfare related incoming and outgoing calls
• Assist in affordability assessments for potentially vulnerable and vulnerable customers
• Assist in the monitoring and managing of customers referred to external debt advice agencies
• Any other ad hoc tasks that may be required

• Excellent verbal and written communication skills
• Self-motivated with the ability to work under pressure and in difficult situations. ▪ An eye for detail and the ability to spot trends
• Good working knowledge of Microsoft Office 2000 or later, particularly Word, Outlook and Excel

Position:
Welfare Assistant