Administrative Support Assistant 1 Woodward

The Iowa Department of Health and Human Services (HHS), Division of State-Operated Specialty Care, Bureau of Woodward Resource Center (WRC) is seeking an Administrative Support Assistant 1 to join our team! This is a full-time, non-fixed, variable position with HHS which means you could be scheduled to work am, pm, or overnights. The following is the schedule we are hiring for at this time: PM/NOC float – scheduled hours are either 2pm-10pm or 10pm-6am.

Friday is a 12-hour shift 6pm-6am. Every other Saturday and Sunday 6pm-6am.

As an Administrative Support Assistant 1 in our Quality Management division reporting to the Director of Quality Management, you'll play a pivotal role in campus wide communication. If you're passionate about making a difference and ready to take on a rewarding position, this could be the perfect job for you!

• Communication:
  Efficiently use the WRC telephone system. Knowledge of each department and their role at the facility is critical in order to transfer calls to the appropriate person/department. Place outgoing telephone calls for staff and clients maintaining a log of outgoing calls with accuracy and attention to detail for all information needed. Transmit information such as code greens, code blues, missing clients, fire drills, weather warnings, and any other emergency situation over the ENS system.
  
  Accurately document all transmissions in the radio communication log.
• Emergency Response:
  Answer all emergency calls, code blue, code green, missing client, red and yellow alerts, and any other emergency while maintaining composure, gathering vital information, and communicating clearly. Understand the policies and procedures for handling emergency situations. Accurately record information in the 24-Hour Report log and communicate to the Superintendent, Assistant Superintendent, Director of Quality Management, along with any other necessary members of management via telephone and email with explicit details of situation (e.g., times, dates, people involved, etc.).
  
  Following an emergency, be able to analyze the situation and provide feedback with suggestions for any changes needed to help make emergency situations run smoothly in the future.
• Customer Service:
  Serve as receptionist greeting parents, guardians, and visitors answering any questions they may have, providing way-finding directions, and notifying appropriate department of arrival. Appropriately distribute funds for medical trips or client outings. Issue and log receipt of building keys to approved people and make appropriate contact for follow-up when keys are not returned. Issue vehicle keys after hours and weekends along with handicap permits and accurate document.
  
  Check out pagers and cell phones to supervisors and log information. Work with IT and communicate any issues with pagers or cell phones and ensure spare pagers and cell phones are available at the switchboard.
• Clerical Duties:
  Type and mail notifications of clinic letters to be sent to parents/guardians who have requested to receive them. Keep accurate listing of those wishing to receive information found on the Master Database and verify correct data. Scan letters into the electronic team folders for each individual. Assemble and mail monthly MIR packets to parents and guardians. Scan letters and packets into the electronic team folders for each individual.
  
  Sort incoming mail both interoffice and from post office. Accurately log any client mail or packages received.

Applicants will be required to complete a background check to be considered for this position.

WRC prepares and supports individuals to live in the community of their choice. This facility is a great place to develop or continue your healthcare career if…