Concierge

Concierge. Parklands Care Home

• Hours : 38 hours per week working 4 shifts per week OR 19 hours per week working 2 shifts per week
• Salary : £12.48 per hour
• Shifts : 8am-6pm

Are you a welcoming and organized professional who enjoys creating exceptional guest experiences? Join our team as a Concierge at Parklands Care Home where your role will be key in ensuring residents and visitors feel valued and supported from the moment they arrive.

Situated just a short walk from the beautiful Hesketh Park Pedways is thoughtfully designed to promote comfort, wellbeing and independence for our residents. As a Concierge you’ll be the first point of contact providing friendly assistance, managing inquiries and helping maintain a warm, inviting atmosphere throughout our purpose-built facility.

• Reception & Visitor Management :
  Greet visitors warmly, conduct show rounds, manage sign‑ins and update the visitor booking system.
• Communication :
  Answer phone calls, respond to enquiries and provide accurate information to residents, families and staff.
• Administrative Support :
  Assist the Home Manager, Deputy Manager and Administrator with various administrative tasks such as record updates, data entry, resident finance reports and filing.
• Maintain Environment Standards :
  Ensure the reception area and communal spaces remain clean, safe and welcoming.
• Team Collaboration :
  Work as part of a team to ensure smooth daily operations and support your colleagues when needed.
• Confidentiality :
  Handle sensitive information with care, adhering to privacy and safeguarding policies.

• Free Meals* . Free DBS.
• Discounts on the high street* - with retailers like Asda, Costa and Argos
• Refer‑a‑Friend – and get a £250 bonus
• Flexible pay* – choose when you are paid and get money‑management tips too
• Free wellbeing programme – helping you look after your physical and mental health
• Employee recognition scheme – we recognise and reward great work
• Pension scheme – helping you plan for your retirement
• In‑house training – ongoing face‑to‑face training tailored to you
• Career opportunities – the chance to ‘make your mark’ and play a key role
• Overtime is paid for working over full‑time hours. However overtime enhancement will not feature on your contract of employment and can be withdrawn at any time as managers’ decision is final. Free meals are given if working over an 8‑hour shift and are subject to terms and conditions. Discounts are accessed using our ‘Reward Me’ app. Flexible pay is available via ‘STREAM’.

• Experience :
  Previous experience in a receptionist or administrative role ideally within a care environment.
• Passion for Care : A genuine interest in the health and social care sector and a desire to support others.
• Communication Skills :
  Strong verbal and written communication skills with the ability to interact confidently and professionally.
• Organizational Skills :
  Excellent attention to detail, able to multitask and prioritize effectively in a busy environment.
• IT Skills :
  Proficient in using computer systems including Microsoft Office and experience with booking and record‑keeping systems.
• Team Player :
  Flexible, proactive and capable of working independently or as part of a team.

We welcome and encourage applications from all backgrounds. We embrace diversity within each service as we think it is important that the Social Care Workforce represents the people it serves. We welcome applications from people from backgrounds including disabled candidates, Black Asian and Minority Ethnic (BAME) candidates, LGBTQ as well as non‑binary candidates and those with experience of mental health.

Employment Type : Full Time

Experience : years

Vacancy : 1