Supervisor, Retail, Retail & Store Manager

Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni‑channel retailer of sports fashion, outdoors and gyms. JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and is a FTSE
100 company since 2019, continuing to grow in the UK and internationally. We aim to be the global leader in the sports and outdoor industry and are looking for a motivated individual to embed our goals of being people‑led, innovative, and customer‑focused while driving operational excellence and identifying new growth opportunities.

As part of the store’s Junior Management team, you will provide managerial support and help maintain and improve customer service across your section. You will assist in supervising staff, maintaining shop floor standards, and perform daily managerial processes as instructed by Store Management.

• Deliver excellent customer service by addressing complaints and inquiries, ensuring staff appearance aligns with company guidelines, and understanding the customer service measurement programme.
• Drive and exceed sales targets by monitoring staff service levels, utilising in‑store devices to offer the full product range, and analysing reports for effective product placement.
• Maintain high visual merchandising standards using engaging visual techniques, ensuring stock is clean and presentable, and supporting sales floor standards.
• Train and develop staff by assisting with new‑hire induction, encouraging personal progression, and overseeing the completion of relevant training assessments.

• Contribute to achieving or exceeding the store’s monthly sales target.
• Drive additional KPIs such as Units, Conversion, ATV, UPT, upselling, and cross‑selling targets.
• Maintain a high Net Promoter Score.
• Ensure stock accuracy during store audits.
• Guarantee all new colleagues complete mandatory training.

• Previous supervisory or team‑leader experience in a fast‑paced retail/customer‑facing environment.
• Passion for retail with a solid understanding of the latest trends and competitors.
• Experience of coaching and mentoring individuals.
• Strong communication skills.
• Strong attention to detail and ability to maintain high shop‑floor standards.
• Ability to promote JD Group values to internal and external stakeholders.

• Monthly discretionary bonus schemes.
• Company discount of 25 % on a wide range of products in‑store and online.
• Exclusive deals and discounts through our online benefits platform.
• Access to counselling services, digital health and well‑being advice.
• Health cash plans.
• Wide range of internal development courses.
• Access to apprenticeships and accredited qualifications (earn while you learn).
• Discounted gym memberships at JD Gyms.
• Participation in colleague networks and volunteer opportunities.
• Employer engagement forums for positive change.
• Incremental holiday allowance.