Testing and Training Software Consultant

As a Veson Nautical Consultant, you will function as the primary technical and business contact throughout the sales, implementation, and deployment phases of the world's leading enterprise software solution for maritime commercial operations - the Veson Platform. Your responsibilities will extend throughout the project lifecycle - understanding customers' needs, gathering requirements, establishing and maintaining project scope and facilitating communications and accountability.

As the subject matter expert point person for system implementation you will participate in the implementation process including system configuration, solution fit, and User Acceptance Testing (UAT) support, delivery of customized training designed around client business processes and ongoing support to end-users, IT, and management to ensure successful system adoption. You will work closely with the rest of the Veson Nautical project team to plan and manage successful enterprise software implementations.

Consultants increasingly use AI and automation to build working solutions alongside clients and deliver value faster, and help clients turn their operational data into insight through reporting and analytics.

• Ability to add value to projects via direct execution of project tasks by leveraging subject matter expertise in the industry and Veson tools; could include solution architecture, consulting activities, data load, installation and configuration, testing, documentation and client training
• Design and deliver end-user training and supporting materials tailored to the client’s business processes.
• Use AI and automation tools to configure, automate and accelerate client implementations.
• Use AI to build workflows and working solutions alongside the client
• Plan and execute system testing - test scenarios and scripts, test environment and test data setup, execution and results logging. Support clients through User Acceptance Testing (UAT),
• Help clients turn operational data into insight: reporting requirements, data models, Data Lake and analytics within the Veson Platform
• Experience with business process analysis and business requirements gathering and documentation
• Proactively address customer concerns and meet or exceed customer needs
• Resolving, tracing and escalating critical issues to minimize project risk factors
• Establish and maintain relationships with clients, vendors and third parties
• Regularly communicates with management, both verbally and in writing, on status of initiatives in a professional and understandable manner
• Ability to communicate with customers at all levels of the organization
• Collaborate effectively with global, distributed project teams across time zones
• Analytical thinking and attention to detail, with solutioning capabilities for the most complex client workflows
• Ability to become subject matter expert on commercial maritime industry and on Veson’s software products

• 3-5 years’ experience delivering end to end enterprise software implementations, integration, testing and training (or equivalent maritime, consulting or Veson internal experience)
• Willingness to travel (up to [XX]% national and international travel, based on engagement needs)
• B.A. or B.S.
  
  - preferably in engineering, IT, data science/analytics, economics, finance or business, or equivalent practical experience
• Familiarity with AI tools (e.g., Claude) and practical experience and interest in applying them to client situations.
• Maritime industry knowledge and additional languages a plus
• Experience working with clients from various languages, cultural backgrounds and time zones
• Demonstrated planning and organizing skills
• Excellent interdepartmental communication and coordination required
• Excellent problem-solving skills, self-motivated, results-driven and well organized
• Outstanding consulting, presentation, coaching and facilitation skills
• Experience with context-switching between client organizations, and ability to consistently apply best practices when devising solutions
• Experience with ETRM/CTRM and Accounting system integrations (with IMOS) a plus
• Exposure to programming languages and technologies such as SQL, Python, C#, JavaScript, scripting languages, JSON/XML and REST APIs a plus.
• Experience with software testing methodologies, test management tools and UAT a plus
• Experience with data analysis, SQL, and reporting or BI tools (e.g., Sigma) a plus

• Knowledge and…