Food Services Supervisor

## Food Services Supervisor Apply:
Onsite:
Boston-MA:
Full time:
Posted Today:
RQ4084668

Site:
The Brigham and Women's Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
** Job Summary
** Does this position require Patient Care?  No    Supervises and coordinates the daily activities of retail cafeteria personnel involved in office administration, customer service, and front-of-house operations. Coordinates cashiering processes, monitors food display sections, and functionally supervises employees to ensure a smooth, efficient retail cafeteria operation without being required to cook or prepare food.
Essential Functions  
• Balances cash registers, reconciles daily retail sales, and prepares bank deposits accurately.  
• Monitors, inventories, and orders office supplies to ensure smooth administrative operations.  
• Creates product labels for cafe items to maintain proper pricing and accurate merchandising.  
• Monitors and inspects all retail cafeteria sections to ensure staff are performing regular temperature checks and maintaining food safety standards.  
• Prepares employee work schedules and assigns personnel to stations to meet daily production and service demands.  
• Inspects food displays and stations to ensure all items meet prescribed standards for presentation, temperature, and proper portioning.  
• Estimates daily and weekly food and supply requirements, coordinates inventory needs, and maintains department records, compliance logs, and office files.  
• Monitors and oversees the presentation and replenishment of a wide range of hot and cold dishes for retail cafeteria service.  
• Provides on-the-job training and onboarding for new hires regarding customer service standards, POS operations, and cafe procedures.  
• Addresses practices and resolves customer inquiries, feedback, or complaints promptly and professionally to ensure high satisfaction.  
• Monitors employee performance, ensures compliance with hospital and department policies, and escalates HR or disciplinary matters to management when necessary.  
• Conducts regular opening or closing procedures, including securing cash drawers, locking facilities, and verifying all equipment is turned off or set properly.  
• Coordinates with external vendors or delivery personnel for non-food supplies, verifying invoices and cross-checking delivered items against purchase orders.
** Qualifications
* * Education  High School Diploma or Equivalent     Can this role accept experience in lieu of a degree?  Yes    Experience  Food Service Experience 2-3 years preferred or Experience in a Supervisory role 1-2 years preferred    Knowledge,

Skills and Abilities

- Knowledge of supplies, equipment, and/or services ordering and inventory control.
- Ability to resolve customer complaints and concerns.
- Ability to monitor and/or maintain quality control standards.
- Ability to plan work schedules and assign duties; ability to provide or arrange for training.
- Records maintenance skills.
- Ability to supervise and train assigned staff.
- Ability to lead and train staff and/or students.
- Knowledge of organizational structure, workflow, and operating procedures.
- Ability to read, understand, follow, and enforce safety procedures.
- Knowledge of maintenance and care of culinary facilities, equipment, supplies, and materials.
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