Customer Service Support

Customer Service Support

Boulder, CO

$22–$26/hour DOE

Full-Time | Onsite

Schedule

• Monday–Friday
• 8:00 AM – 5:00 PM

Why This Role Stands Out

• $22–$26/hour DOE
• Stable Monday–Friday schedule
• Customer-facing role with variety throughout the day
• Opportunity to work closely with Operations, Production, Engineering, Quality, and Accounting teams
• Fast-paced environment with room to grow
• Strong mix of customer service, order management, and account coordination

What You'll Be Doing

• Process and manage customer orders from receipt through shipment
• Review purchase orders and enter information into ERP systems
• Monitor orders throughout production and fulfillment
• Communicate order status, schedules, and project updates to customers
• Resolve customer inquiries related to deliveries, invoicing, order changes, and warranty concerns
• Schedule and participate in customer status meetings as needed
• Partner with Engineering, Quality, Production, and Accounting teams to resolve issues
• Maintain customer account information and pricing records within ERP systems
• Coordinate return authorizations and customer returns
• Support shipment documentation and compliance requirements
• Maintain customer portals and databases
• Assist with process improvement and continuous improvement initiatives
• Cross-train on additional accounts and customer programs

What We're Looking For

• Strong customer service experience
• Excellent communication and relationship-building skills
• Strong attention to detail and organization
• Ability to manage multiple priorities simultaneously
• Ability to work independently with minimal supervision
• Strong sense of urgency and follow-through
• Proficiency with Microsoft Office applications
• Ability to solve problems and navigate changing priorities
• Strong written and verbal communication skills

Preferred Qualifications

• Bachelor's Degree in Business or a related field
• Customer support, inside sales, or contract administration experience
• Manufacturing industry experience
• ERP system experience
• SAP experience
• Salesforce experience
• Import/export or logistics experience
• Order management experience

Additional Requirements

• Must be eligible to work in compliance with ITAR requirements
• Ability to work with confidential customer and business information
• Ability to communicate professionally with both internal and external customers

Ideal Background

• Customer Service Representative
• Customer Service Support
• Customer Support Coordinator
• Inside Sales Representative
• Order Management Specialist
• Customer Account Coordinator
• Sales Support Specialist
• Client Services Representative

The Bottom Line

This is a great opportunity for someone who enjoys building customer relationships, solving problems, and managing the details that keep orders moving successfully from start to finish. If you're organized, customer-focused, and enjoy working in a fast-paced manufacturing environment, we'd love to connect with you.