Customer Service Support

** Customer Service Support*
* ** Boulder, CO*
* **$22-$26/hour DOE*
* ** Full-Time | Onsite*
* ** Schedule*
* + Monday-Friday

+ 8:00 AM - 5:00 PM

** Why This Role Stands Out*
* + $22-$26/hour DOE

+ Stable Monday-Friday schedule

+ Customer-facing role with variety throughout the day

+ Opportunity to work closely with Operations, Production, Engineering, Quality, and Accounting teams

+ Fast-paced environment with room to grow

+ Strong mix of customer service, order management, and account coordination

** What You'll Be Doing*
* + Process and manage customer orders from receipt through shipment

+ Review purchase orders and enter information into ERP systems

+ Monitor orders throughout production and fulfillment

+ Communicate order status, schedules, and project updates to customers

+ Resolve customer inquiries related to deliveries, invoicing, order changes, and warranty concerns

+ Schedule and participate in customer status meetings as needed

+ Partner with Engineering, Quality, Production, and Accounting teams to resolve issues

+ Maintain customer account information and pricing records within ERP systems

+ Coordinate return authorizations and customer returns

+ Support shipment documentation and compliance requirements

+ Maintain customer portals and databases

+ Assist with process improvement and continuous improvement initiatives

+ Cross-train on additional accounts and customer programs

** What We're Looking For*
* + Strong customer service experience

+ Excellent communication and relationship-building skills

+ Strong attention to detail and organization

+ Ability to manage multiple priorities simultaneously

+ Ability to work independently with minimal supervision

+ Strong sense of urgency and follow-through

+ Proficiency with Microsoft Office applications

+ Ability to solve problems and navigate changing priorities

+ Strong written and verbal communication skills

** Preferred Qualifications*
* + Bachelor's Degree in Business or a related field

+ Customer support, inside sales, or contract administration experience

+ Manufacturing industry experience

+ ERP system experience

+ SAP experience

+ Salesforce experience

+ Import/export or logistics experience

+ Order management experience

** Additional Requirements*
* + Must be eligible to work in compliance with ITAR requirements

+ Ability to work with confidential customer and business information

+ Ability to communicate professionally with both internal and external customers

** Ideal Background*
* + Customer Service Representative

+ Customer Service Support

+ Customer Support Coordinator

+ Inside Sales Representative

+ Order Management Specialist

+ Customer Account Coordinator

+ Sales Support Specialist

+ Client Services Representative

** The Bottom Line*
* This is a great opportunity for someone who enjoys building customer relationships, solving problems, and managing the details that keep orders moving successfully from start to finish. If you're organized, customer-focused, and enjoy working in a fast-paced manufacturing environment, we'd love to connect with you.

Manpower Group is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of Manpower Group and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.