Dealer Services Representative

Location: Boulder, CO.

Reports To: Wholesale Director

Type: Hourly, non-exempt

Salary: From $28.85/hour

The Dealer Services Representative supports the day-to-day operations of the wholesale team, reporting directly to the Wholesale Director. This position handles the transactional work behind Lems' retail accounts, including order entry, account setup and maintenance, and credit and warranty processing, while serving as a responsive point of contact for retailer inquiries.

The role requires a high degree of organization, accuracy, and follow-through across a large volume of orders and account updates. Clear, professional communication with retailers and internal teams is central to the work, as is the ability to manage recurring tasks reliably and escalator issues to the Wholesale Director when needed.

Essential Job Functions Order Management & Processing

Enter and process retailer orders accurately and on time in the order management system

Run retailer payment transactions upon request

• Serve as a point of contact for sales representatives and wholesale accounts, providing prompt updates on order status, inventory availability, and shipping timelines

Account Setup & Administration

• Set up new retailer accounts in the relevant systems
• Update Locally with new retailer information or changes to existing accounts

Accounts Receivable & Financial Coordination

• Submit and track credits for defects, shorts, and returns in a timely manner

Inventory & Product Tracking

• Log warranty claims to the master defective product sheet

Cross-Functional Collaboration

• Coordinate with the Accounting and Finance team on invoicing, credits, and payments
• Create and maintain reports
• Perform additional duties as needed in support of team and company goals

Requirements/Qualifications

• 2+ years of experience in wholesale operations, dealer or retailer services, or inside sales support, preferably in footwear, apparel, or consumer goods
• Strong organizational skills with the ability to manage multiple accounts and high-volume transactional tasks simultaneously
• High attention to detail in order entry, invoicing, and data tracking
• Excellent written and verbal communication skills for both retailer-facing and internal correspondence
• Proficiency with order management systems, spreadsheets (Excel or Google Sheets), and standard business tools
• Familiarity with inventory and e-commerce platforms such as Stokely, Elastic, or Shopify is a plus
• Resilience and strong problem-solving skills
• Ability to perform in high-pressure situations and work independently without supervision
• Comfortable working in a small, fast-moving team environment where collaboration, flexibility, and initiative are valued
• Medical, dental, and vision insurance eligible 1st of month following hire date
• 401(k) following 90-day wait period
• 15 Days PTO
• Paid Holidays
• Paid Sick Time

About Lems Shoes

At Lems Shoes, our philosophy is simple: shoes should be designed around the foot. We create minimalist, zero-drop footwear that fits the foot's natural anatomy and lets you move like you're wearing nothing  focus on building sustainable, thoughtfully designed shoes that put the foot above all else.

We're a small, close-knit team based in Boulder, CO. Our culture is passionate and curious, with a genuine love for the products we make and the community we serve. Ideas travel fast here, and the work you do directly contributes to our success. We work hard, have fun doing it, and are looking for people who share that energy.