Claims Pet DA Consultant

Job Title:

Claims Pet Products Delegated Authority Consultant

Target

Start Date:

ASAP

Contract Type:
Permanent, Part Time, Full Time, Job Share option available

Salary Range:
Up to £50,000, DOE

Location:

Any UK Ageas office - hybrid

Closing Date for applications:
Friday 2nd January

Claims Pet Products Delegated Authority Consultant:
Ageas is looking for a dynamic individual to take the lead in managing relationships and driving governance of delegated claims authority for our Pet products. You’ll champion strong partnerships, keep a sharp eye on performance, and ensure our TPA delivers services that truly reflect Ageas’ promise of care, quality, and excellence.

This role may involve occasional supplier visits, including overnight stays when required.

Main Responsibilities as Claims Pet Products Delegated Authority Consultant:

• Manage and maintain strong relationships with Third-Party Administrators ensuring compliance with regulations and alignment with Ageas objectives.
• Drive Consumer Duty and Conduct Risk oversight, ensuring customer outcomes meet regulatory expectations.
• Oversee claims performance, cost control, and customer experience.
• Act as a technical expert for Pet claims. Key Technical responsibilities include acting as a referral point for complex claims escalations, and embedding improvements to processes, controls, best practices and customer journeys.
• Engage with veterinary networks and industry bodies to strengthen market presence and influence.
• Collaborate with other Ageas teams to develop capability and mitigate risks.

Skills and experience you need as Claims Pet Products Delegated Authority Consultant:

• Pet Insurance claims handling and product knowledge experience essential, ideally with strong veterinary network knowledge.
• Delegated Authority Oversight experience managing outsourced claims arrangements.
• MI & Insight Capability able to interpret claims MI and feed into Pricing, Underwriting, and Partners.
• Regulatory Awareness strong understanding on consumer duty and fair value frameworks.

At Ageas we offer a wide range of benefits to support you and your family inside and outside of work, which helped us achieve, Top Employer status in the UK.

Here are some of the benefits you can enjoy at Ageas:

Flexible Working
- Smart Working @ Ageasgives employees flexibility around location (as long as it’s within the UK) and, for many of our roles, flexibility within the working day to manage other commitments, such as school drop offs etc. We also offer all our vacancies part-time / job-shares. We also offer a minimum of 35 days holiday (inc. bank holidays) and you can buy and sell days.

Supporting your Health
- Dental Insurance Health Cash Plan, Health Screening, Will Writing, Voluntary Critical Illness, Mental Health First Aiders, Well Being Activities – Mindfulness.

Supporting your Wealth- 50% off esure and Sheilas' Wheels motor and home insurance, Annual Bonus Schemes, Annual Salary Reviews, Competitive Pension, Employee Savings, Employee Loans.

Supporting you at Work
- Well-being activities, mindfulness sessions, Sports and Social Club events and more.

Supporting you and your Family
- Maternity / pregnant parent / primary adopter entitlement of 16 weeks at full pay and paternity / non-pregnant parent / co-adopter at 8 weeks’ full pay.

Benefits for Them
- Partner Life Assurance and Critical Illness cover.

Get some Tech
- Deals on various gadgets including Wearables, Tablets and Laptops.

Getting around
- Car Salary Exchange, Cycle Scheme, Vehicle Breakdown Cover.

Supporting you back to work
- Returnto work programme after maternity leave.