Senior Claims Proposition Manager

Role Description

In this strategic role you will be responsible for implementation, management and development of relationships with key Allianz Personal broker schemes, arrangements and partnerships, focusing on our Claims Proposition and enhancing the customer journey. You will align to Allianz Personal distribution and trading areas and a designated set of brokers. Flexibility is required for specialist or customer-driven work outside these areas.

Additionally, you will act as the primary liaison for Home & Motor, representing the Claims Division both internally and externally at a senior level. Your core tasks include implementation, onboarding, stakeholder engagement, promotion of service initiatives, expectations management and driving continuous improvements in broker and customer experience.

Our team works collaboratively across business areas, with Claims Proposition Managers playing a critical role in pre‑quote engagement, acquisition and implementation stages. You will also contribute to the development of central materials and the evolution of our claims offering to meet changing customer needs.

This hybrid role can be based out any Allianz UK office. You are expected to be in an office at least once a week and be able to travel to customer and Allianz sites as needed.

Pay:
Circa £55,000 per year, based on relevant experience, skills and location. Salary is only part of our total reward package.

• Creating implementation and onboarding plans for new schemes, arrangements, and partnerships, ensuring clear communication, designated contact points and internal readiness.
• Ensuring all arrangements meet Allianz’s governance and compliance standards.
• Creating and maintaining a comprehensive suite of proposition materials to support consistent and effective presentation of the claims offering.
• Promoting the Claims Proposition and its services by engaging with internal teams, brokers and clients through training, forums and trading meetings.
• Liaising with Claims Operations and Handling Centres to align customer expectations with service capabilities and operational delivery.
• Presenting tailored claims propositions during the pre‑quote phase, including negotiating bespoke service elements, managing approval and sign‑off processes.
• Reviewing ongoing customer performance to identify service improvements and overall continuous improvement.
• Utilising data to inform decision‑making.
• Representing claims at senior level to ensure all operational and technical stakeholders are aware of pipeline activity and implementation dates.

• Proven track record in relationship management and/or leadership roles.
• Ability to plan, prioritise and manage a varied workload, balancing short‑ and long‑term objectives in line with business and customer needs.
• Confidence to make well‑informed decisions, supported by thorough research and commercial impact awareness.
• Demonstrated ability to improve processes, strengthen customer relationships and adapt to market changes through practical and innovative problem‑solving.
• Effective team collaboration, including supporting and coaching others to achieve shared goals in a high‑performance environment.
• Resilience and personal accountability, with a proactive mindset and consistent focus on delivering high‑quality outcomes.
• Excellent written and verbal communication skills, including influence of stakeholders and management of challenging conversations.
• Good commercial and technical awareness of claims operations, customer expectations and evolving market dynamics.
• Proficiency with the Microsoft suite, especially Excel and PowerPoint.

• Progressing towards a CII qualification.

• Flexible buy/sell holiday options
• Hybrid working
• Annual performance‑related bonus
• Contributory pension scheme
• Development days
• Discount up to 50% on a range of insurance products (car, home and pet)
• Retail discounts
• Volunteering days

We support flexible working patterns and aim to balance customers’ needs with your personal circumstances and business requirements. We are signatories of the ABIs flexible working charter and…