Passenger Service Supervisor Airport

Passenger Service Supervisor

Location:

Bournemouth Airport, Bournemouth, England, United Kingdom

We have a fantastic opportunity to join our Passenger Service Supervisor team at Bournemouth Airport. As a Passenger Service Supervisor you will support our customer facing teams at the airport, ensuring our customers receive a fantastic service as they travel through the airport. In this hands‑on role you will actively engage with our customers, leading by example to ensure the delivery of the highest standards of customer service.

You will also work closely with our third‑party partners and airside colleagues to ensure a seamless experience.

• Lead and support day‑to‑day Passenger Service Agent team performance on each shift.
• Play an important role in ensuring the efficient running of the day‑to‑day check‑in and boarding operation.
• Work closely with our third‑party partners to deliver a fantastic service.
• Play an important part in ensuring we achieve our On Time Performance, Safety and Customer Satisfaction targets.
• Be an ambassador of our safety‑first culture, ensuring you drive the culture through every aspect of the role.
• Develop and manage team Passenger Service Agents.
• Work on a rostered shift basis, covering our 24/7 operation, including working weekends and bank holidays.

• Experience of coaching and leading teams in a fast‑paced, customer facing airline operational environment.
• Ability to provide direction and guidance in challenging operational situations.
• Passion for customer service and safety.
• Previous passenger service operations experience in the airport (check‑in, boarding, etc.).

• Excellent salary, with annual pay review.
• Contributory pension scheme.
• Discretionary profit share bonus scheme.
• 34 days holiday entitlement per annum (including Bank Holidays).
• 3 x life assurance.
• Colleague discounts on Jet2holidays and  holidays and flights.
• Cycle to Work Scheme.
• Access to Mental Health First Aiders.
• Many retail discounts on travel and leisure, health, wellbeing, eating out, shopping and lifestyle.