Bereavement Care Assistant

Overview

We are seeking a compassionate and professional Bereavement Care Assistant to join our dedicated team. This role is integral to providing a high-quality, responsive bereavement service that meets the needs of the bereaved while adhering to the Charter for the Bereaved. You will play a key role in ensuring the dignified and efficient transfer and cremation of human remains, as well as supporting ceremony services and memorial activities.

This is a full-time position, working Monday to Friday, 8:30am to 4:30pm, totaling 37 hours per week, with a competitive hourly rate of £13.69 per hour.

Responsibilities

As a Bereavement Care Assistant, your key responsibilities will include:

Safely transferring coffins between bereavement sites using the in-house conveyancing vehicle.
Maintaining the conveyancing vehicle, ensuring it is clean, refueled, and in safe working condition.
Assisting with ceremony services, including preparing ceremony spaces, operating digital tribute systems, and guiding attendees.
Conducting communal and witness scatters of cremated remains in designated memorial grounds.
Supporting the safe operation of the crematory, including the handling and processing of cremated remains.
Performing cleaning duties in ceremony spaces, public areas, and memorial grounds.
Carrying out low-level maintenance and groundskeeping tasks as required.
Providing exceptional customer service to the bereaved, funeral directors, and other service users.

Qualifications

To be successful in this role, you will need:

A full and clean UK driving licence (Category

B).
At least one year of experience driving a light van (up to 3.5 tonnes).
The ability to lift up to 50kg and manoeuvre weights of up to 190kg using approved lifting aids.
Knowledge of the funeral or bereavement trade (desirable).
Personal qualities and attributes essential for this role include:

Attention to detail and a methodical approach to work.
The ability to work under pressure and meet tight deadlines.
Strong teamwork and communication skills.
A high level of emotional resilience, maturity, and professionalism.
A commitment to diversity, inclusion, and maintaining high standards of conduct.

Day-to-Day

Your typical day will involve:

Transporting coffins between sites and ensuring the conveyancing vehicle is maintained to a high standard.
Preparing ceremony spaces and assisting with services, including operating tribute systems and managing attendees.
Handling cremated remains, including conducting witness and communal scatters.
Performing cleaning and maintenance tasks in ceremony spaces, public areas, and memorial grounds.
Collaborating with team members to ensure the smooth operation of bereavement services.

Benefits

Competitive hourly rate of £13.69 per hour.
Regular working hours:
Monday to Friday, 8:30am to 4:30pm.
Opportunity to make a meaningful impact by supporting bereaved families during difficult times.
Comprehensive training, including Manual Handling and First Aid in the Workplace.
A supportive and inclusive work environment.
Uniform and PPE provided.
If you are a compassionate, detail-oriented individual with a commitment to providing exceptional service, we encourage you to apply for this rewarding role. Join us in making a difference in the lives of those we serve.

Apply today to become a valued member of our Bereavement Care team. Ask for Alan, Nikola or Anita and also feel free to call (phone number removed) for more details