IT Support Analyst

CK Group are recruiting for an IT Support Analyst 2nd Line Support to join a leading provider of advanced analytics, research and technology solutions to the life sciences industry in Bournemouth on a contract basis for 6 months initially.

Salary: 151.48 per day PAYE

• Recreate user problems to resolve operating difficulties & recommend system modifications to reduce user problems.
• Adhere to established IT policies, procedures and standards and ensure conformance with information systems, goals & procedures.
• Provide creative, effective solutions & recommend procedures and resources to enhance efficiency, productivity, & end user satisfaction.
• Provide guidance to less experienced Service Desk staff in areas such as problem resolution, communication, etc.

• Bachelor's Degree in Computer Science or related field experience
• Experience of PC software (Microsoft operating systems and applications suites, email systems, etc. within a network environment or equivalent combination of education, training and experience)
• Working knowledge of Microsoft server, workstation and networking technologies
• Working knowledge of industry standards with regards to system and network administration
• Possess excellent verbal and written communication skills

Our client offers research services and technology solutions in the life sciences industry. With just under 100,000 employees, the company has operations in over 90 countries worldwide. Our client’s ambitions involve optimising results of innovations using artificial intelligence. They believe in utilising data collected to the maximum rather than focussing on gathering lots of information : they use artificial intelligence to do this.

This role is based at our client’s site in Bournemouth.

For more information, or to apply for this IT Support Analyst 2nd Line Support please contact the Key Accounts Team on or email. Please quote reference 157 275.

It is essential that applicants hold entitlement to work in the UK.

This role may be subject to a satisfactory basic Disclosure and Barring Service (DBS) check.