People and Culture Operations Manager

Are you ready to shape the future of People & Culture at a leading UK law firm? Lester Aldridge LLP is seeking a dynamic and driven P&C Operations Manager to lead the delivery of seamless, strategic, and people-focused operational services across the firm.

This isn’t just an operations role — it’s a pivotal position at the heart of our firm’s people strategy. You’ll ensure our P&C services run like clockwork while driving improvements that enhance employee experience, engagement, and retention. From payroll precision to policy compliance, your impact will be felt firm-wide.

• Running P&C Operations: Oversee the full employee lifecycle — onboarding, contracts, records, payroll, benefits, and offboarding — ensuring smooth, responsive service.
• Payroll & Benefits: Partner with Finance and our third-party provider to deliver accurate, timely payroll and benefits administration.
• Team Leadership: Lead and develop a high-performing P&C operations team that’s professional, friendly, and trusted across the firm.
• Compliance & Risk: Keep our policies sharp, compliant, and user-friendly. Own our P&C risk and mitigation plans.
• Systems & Data: Be our HRIS lead (Access – People HR), ensuring data integrity and insightful reporting for smarter decisions.
• Process Improvement: Drive tech upgrades, streamline workflows, and lead firm-wide initiatives that support our strategic goals.
• Employee
  
  Experience:
  
  Ensure every P&C touchpoint — from day one to departure — is fair, engaging, and supportive.
• Budget & Vendor Management: Oversee key operational budgets and third-party relationships.

• Influence how we evolve our processes and tech to support our people strategy.
• Build strong relationships with senior stakeholders across the partnership.
• Lead and grow a high-performing team, gaining valuable leadership experience.
• Deepen your expertise in payroll, compliance, and HR systems in a complex professional services environment.
• Play a central role in shaping employee experience and retention.
• Unlock a clear pathway to senior P&C leadership as the firm continues to grow.

• Proven experience in P&C operations, ideally within a law firm or professional services.
• Strong payroll and benefits management skills, with a sharp eye for detail.
• Confident team leader with coaching and development experience.
• Organised, deadline-driven, and adaptable in a fast-paced environment.
• Data-savvy and comfortable using HR systems to generate actionable insights.
• A proactive problem-solver who thrives on making processes smoother and smarter.

• Flawless payroll and P&C processes delivered on time, every time.
• Trusted support for partners, lawyers, and business services colleagues.
• Compliant, up-to-date, and user-friendly systems and policies.
• Reliable data that drives strategic decisions.
• Tangible improvements in process efficiency, team performance, and employee experience.

With 400 people across three offices, Lester Aldridge offers the scale to support your ambitions — and the visibility to make your mark.

Join a stable, highly respected practice that’s evolving through a bold strategy review. Be part of a future-focused team that values innovation, collaboration, and excellence.